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Improving portal usability

Janus Boye has written an article on improving portal usability. To quote:

In organizations worldwide, the enterprise portal has increasingly become the default interface for employees and business partners to interact digitally with each other. Many useful services -- such as employee directories, management information, and document sharing -- are readily available for access by portals and, as a result, enterprises are investing heavily in this young (and still immature) technology.

Unfortunately, the experience of using a portal often becomes excruciating for employees, owing to considerable usability shortcomings. Too often, enterprises wait until the end of a portal project to address key interface and process concerns, and even then, they rarely pay sufficient attention to usability considerations. It's time to put that right if portal investments are to truly pay off.

Posted by jamesr on September 09, 2006 11:54 AM
Categories: Content management