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Q and A about the ECM marketplace, circa 2006

Tony Byrne has written an article about the state of the ECM marketplace, as it currently stands. To quote:

First, there remains a fairly wide gap between customer expectations and what these products can really do. Outside of document imaging (which is very mature and relatively well-understood technology), most of the major ECM offerings consist of platforms and toolkits, but customers often believe (and are sometimes led to believe) that the vendor understands their particular business scenario.

Secondly, it means that customers are teaching vendors how to integrate the hodgepodge of different technologies they acquired, and not vice-versa. When wanting to integrate two tools from the same vendor, a customer wants to hear more than, "just license our web services toolkit." But when you strip away the marketing-speak, that's often all they're left with.

Posted by jamesr on July 27, 2006 07:37 PM
Categories: Content management