Many web and intranet teams will be expected to create business cases at some point in their work. These may be for major website redevelopments,…

A lot of work is done to incrementally improve intranets, often focusing on resolving common areas of staff frustration with the sites. These projects may…

Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many…

In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations,…

Managing the intranet through the cycles of boom and bust that are inevitable in our organisations and economies.

It’s nice to be involved at the start of a brand new intranet, rather than improving (or fixing!) an existing intranet, which is the norm….

ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the…

This methodology provides intranet teams with a new and powerful approach to planning intranet improvements.