We’ve worked with many organisations that have gone through an immense amount of organisational change. These are a challenging times, and the temptation would be…

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the…

We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations….

All intranets must find a balance between global (common) and local (specific) information.

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.

Intranets can do much to support employee engagement initiatives and objectives.

When in the field, staff only want a few key things on their mobile devices, not the whole intranet.

At any given point, intranet teams must be able to describe: where we’ve been, what we’re doing, and what comes next.