Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many…

In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations,…

It’s nice to be involved at the start of a brand new intranet, rather than improving (or fixing!) an existing intranet, which is the norm….

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out…

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Too many approaches to improving intranet content are destined for heroic failure.

There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a…