1. Adam

    This article is comprehensive and identifies the foundation elements for developing and sustaining an engaged community of publishers. I’ve been responsible for creating this type of environment in the past, which is why I’m involved with the process now. It’s challenging, and rewarding as publishers become experts, standards/guidelines are refined and the user experience improves. Our organisation is heading down this path again, and guidance in this article will inform (and improve) the whole process. High value indeed. thank you.

Published December 17, 2009

Catherine Grenfell
Catherine Grenfell is the manager and full-time facilitator of our Intranet Leadership Forum. She is also a senior member of the consulting team, with a particular focus on mentoring and supporting intranet teams.