In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations,…

In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

It’s nice to be involved at the start of a brand new intranet, rather than improving (or fixing!) an existing intranet, which is the norm….

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out…

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.