Strategy and the Fat Smoker David Maister, 2008 David Maister is the undisputed guru of professional services firms, and this is his greatest work yet. The premise is very simple: every professional firm has much the same vision, strategy and operating principles. Yet few firms ever deliver on these promises. This is the metaphor of the "fat smoker": we know what we need to do as individuals (and as organisations), but the hard part is actually doing it. Drawing on 20+ years of work in this space, Maister has seen far too many organisations struggle to do what they know

I've just had my book review of The Myths of Innovation published on Boxes and Arrows. To quote: Innovation is a hot topic at the moment. Actually, innovation has been a big thing for last hundred years or more, but perhaps we needed the profusion of business magazines and books to bring this observation into sharp focus. With the tech sector on the ascendancy (again), driven in part by the Web 2.0 movement, examples of innovation are everywhere. We've moved beyond the notion of the knowledge economy to recognize that innovative ideas can be the foundation for disruptive business models.

Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness Patrick Lambe, 2007 Taxonomies are often surrounded by an air of reverence and mystique. Traditionally seen as the domain of librarians, recordkeepers and botanists, they are now hot property in business circles, but no better understood. Patrick Lambe's book sets out to systematically address these issues, by introducing, explaining and exploring taxonomies. Coming from a background as a librarian, knowledge management expert and consultant, Patrick draws together many topics to provide a rich view of taxonomies in the real world. This is not a how-to manual. While a strong overall methodology is outlined

The User is Always Right:A practical guide to creating and using personas for the webSteve Mulder and Ziv Yaar This is a book drawn from the experience of having created many personas for a wide range of different organisations. More than that, the authors have clearly been creating great personas that have had real impact on the websites they support. In a very practical way, the book works through all of the core aspects of personas. How they work, when to use them, the benefits of personas and what they look like in practice. This is all written in a