A central team needs to ask many questions to understand business unit and team collaboration needs.
Articles tagged: needs analysis
CMb 2009–01
Needs analysis from a distance
There are practical ways to understand the needs of staff who are located in remote or regional locations.
APRIL 2008
Using cultural probes for intranet user research
In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.
CASE STUDY (OCTOBER 2007)
Intranet redesign for Canon Australia
This case study outlines the process undertaken by Canon Australia to evaluate and redesign their corporate intranet, including an overview of the innovative IA developed.
CMb 2007-09
Start user research by talking with staff
We all know we should involve users when redesigning a website, but where do you start? Talking with staff in your own organisation allows you to leverage their vast body of knowledge on your website audience.
CMb 2005-19
Meeting your intranet users
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.
SEPTEMBER 2005
Conducting intranet needs analysis
Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.
Case study (July 2005)
Five intranet reviews, five different results
This case study presents the findings from five intranet reviews across a range of organisations, each with very different results.
AUGUST 2004
Developing a knowledge management strategy
A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.
CASE STUDY (JUNE 2004)
User-centred redesign of the FaCS intranet
FaCS applied user-centred techniques in the redevelopment of their large Government intranet, and it serves as a useful model for other organisations looking to tackle the same issues.
CMb 2003-21
The difference between usable and useful
A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there are a range of techniques for identifying these.
CMb 2003-14
Selecting staff for stakeholder interviews
This briefing focuses on who to select for stakeholder interviews. It provides some general guidelines, and lists some areas of the organisation to involve.
CMb 2003-13
Stakeholder interviews as simple knowledge mapping
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of ‘knowledge mapping’.
NOVEMBER 2002
Case study: Hunter Health intranet
Review of the Hunter Health intranet, which generated a wealth of strategic and tactical recommendations.
CASE STUDY (AUGUST 2001)
RTA Case Study
Read about the project to develop Frontline Help for the Newcastle Call Centre. This project deployed a full content management system, created a web-based delivery infrastructure, and captured large amounts of business information.