« Farewell and thanks to Patrick Kennedy | Main | Wikis in the Enterprise »

Comment on pilots and avoiding training

Graham Oakes (based in the UK) emailed me a great perspective on my story about pilots and avoiding training. Here's his thoughts in full:

One thing to consider behind this is what is the real corporate objective? A lot of this sort of training is done for compliance -- if the corporation can demonstrate that their staff have done the course, then they avoid liability if anything goes wrong. Having the pilots pass the test at the end is simply their way of proving that the pilots have done the training.

From this, it flows that all the corporation want is a record that the pilot has passed the test. They may not care one iota what the pilot actually ends up knowing: they just want the box ticked so their liability is protected.

In this scenario, the corporation may be really happy that their pilots have found a way to tick the box without wasting time on the training. (But they don't want to know about it, because then the liability comes back.) And it's a very common scenario...

Cheers
Graham

(Graham is a down-to-earth expert on governance, so he's worth listening to on this topic.)

Posted by jamesr on May 07, 2008 02:38 PM
Categories: Intranets, Knowledge management