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Designing embraceable change

Jared M. Spool has written an article on designing for change, in reference to an intranet project. To quote:

One day, last September, the employees came into work expecting things to be just like they'd been for 9 years, only to find that a brand new design had been launched. Not only were they not consulted on the radical changes, they weren't even warned.

The changes were dramatic. A new home page had new terminology and a new taxonomy for all the critical elements of the business. The intranet now sported a search function (something the old design lacked), but every query returned dozens of results, most of them seemingly irrelevant.

Posted by jamesr on March 29, 2005 08:47 AM
Categories: Intranets