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Connecting people with content

Shawn Callahan has written an article on getting information to the sales force, without the use of a 'knowledge repository'. To quote:

Organisations are still jumping to the conclusion that they absolutely need a 'knowledge repository' to successfully harness employee know-how. While a database (let’s be honest with ourselves, it's just a database) can be an important part of a knowledge solution, by itself, it’s typically an expensive waste of time. This white paper provides an alternative approach where content generated by subject matter experts (SME) creates new social networks, which in turn can provide useful pointers to content held in the 'knowledge repository.' People access the database at points recommended by the subject matter expert in context of the seeker's current need. It's a type of social indexing. While the paper takes a sales force application area, the solution is widely applicable.

Posted by jamesr on March 01, 2005 07:44 AM
Categories: Content management, Intranets, Knowledge management