What should a global intranet team be doing?

By: James Robertson Posted: March 12, 2012

We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations. Intranet teams in global firms, …

Reverse innovation of intranets in global companies

By: James Robertson Posted: September 6, 2011

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across dozens of countries, intranets must …

Principles for designing global-local intranets

By: James Robertson Posted: April 22, 2009

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many different business units, with different …

Tackling the global-local challenge?

By: James Robertson Posted: February 4, 2009

In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations, there will be many different …

Do automated review dates work?

By: James Robertson Posted: December 2, 2008

Keeping content up to date is hard. Whether on a website or intranet, organisations constantly battle with outdated or incorrect information. One of the primary goals of a content management …

Creating a new intranet: funnelling down to a solution

By: James Robertson Posted: November 5, 2008

It’s nice to be involved at the start of a brand new intranet, rather than improving (or fixing!) an existing intranet, which is the norm. It’s also a fairly small …

25 reasons why saving time on your intranet is a bad metric

By: James Robertson Posted: October 21, 2008

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff …

How to improve intranet content? (updated mindmap)

By: James Robertson Posted: June 2, 2008

Thanks to all those who provided feedback on the earlier mindmap that we posted. We’ve now incorporated a range of changes and improvements, and have released version 1.4. The fonts …

The challenge for records management vendors

By: James Robertson Posted: August 10, 2005

I recently finished an "information management and records management" review in a small public-sector agency. One of the findings was that while they needed a records management system (RMS), they couldn't proceed with the system they had due to its major usability problems. This accords my experiences in other organisations: notably that there has been a 100% failure rate of rolling out records management systems (with some exceptions, such as legal firms). In my earlier article, I identified three critical success factors: the system, classification scheme and message. Focusing on the system: records management systems are perfectly designed for their