See how Sharepoint can address KM needs using the rich set of tools provided by the platform.

For many years, we’ve helped firms to determine practical approaches to knowledge management.

Successful knowledge management practices range from social tools, to formalised data and reporting.

Communities of practice are by far the most successful knowledge management (KM) approach.

Video can increase the richness of internal communications, and foster staff engagement.

A case study on creating a global intranet that supports democracy worldwide.

Ideation applications tap into staff knowledge to create and share ideas.

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the…

Call centre staff have important information needs that greatly influence the quality of customer service provided.

Organisations should abandon the search for ‘knowledge management systems’, and focus more closely on the specific capabilities required.