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Home ยป Knowledge management

Recent Knowledge managements

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Knowledge management isn’t dead, it’s more important than ever!.

For many years, we’ve helped firms to determine practical approaches to knowledge management.

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Frontline content is business critical.

Frontline staff rely on great content which must be complete and accurate

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Six approaches to sharing and organising knowledge.

Successful knowledge management practices range from social tools, to formalised data and reporting.

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Share knowledge with communities of practice.

Communities of practice are by far the most successful knowledge management (KM) approach.

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Designing a global intranet for an intergovernmental agency.

A case study on creating a global intranet that supports democracy worldwide.

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Finding staff for intranet research.

There are both formal and informal ways of finding staff for user research

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Ideation applications on the intranet.

Ideation applications tap into staff knowledge to create and share ideas.

It’s time to put the focus back on frontline knowledge.

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number…

What the digital workplace needs for success.

This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the…

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Intranets for call centre staff.

Call centre staff have important information needs that greatly influence the quality of customer service provided.

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Step Two is a consultancy that helps organisations establish and sustain modern digital workplaces. Driven by deep domain knowledge and productive field research, we enable intranet, digital workplace and digital employee experience (DEX) teams to proceed with clarity and confidence. Get in touch to find out how we can help you with.

Step Two Designs Pty Ltd