Image from Shutterstock. In the last year or so, we’ve been doing a lot of work with global organisations who are redesigning their corporate intranets. This includes a global agribusiness …

Avoid the trap of seeing an information management strategy merely as a set of policies.

Customer service is make-or-break for many organisations, and intranets can help.

Global intranet teams can (and must) play a mix of roles within large and complex organisations.

We’ve worked with many organisations that have gone through an immense amount of organisational change. These are a challenging times, and the temptation would be to leave the intranet until …

At any given point, intranet teams must be able to describe: where we’ve been, what we’re doing, and what comes next.

By planning projects carefully from the outset, intranet teams can build a strong business case.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many different business units, with different …

In recent projects, we’ve been doing a lot of work relating to what Jane McConnell calls the global-local challenge of intranets. In any large organisations, there will be many different …