Digital Employee Experience (#DEX) provides a lens for successful intranets and digital workplaces, resulting in powerful outcomes for both employees and organisations; everyone benefits from great #DEX, But what do teams need to do to deliver #DEX?
Teams can draw upon these five “powers” to help produce intranets and digital workplaces that help organisations to work better:
Having a significant impact on the organisation is key for digital employee experience initiatives. Whether you are raising productivity, delivering efficiency, producing better customer service, helping teams to work more closely or supporting a more positive organisational culture, #DEX is a strategic investment. It must make a difference.
Teams that focus on delivering #DEX also have an eye on the impact they make. They know the use cases and processes where their solution will make a difference. Their objectives are aligned to organisational priorities so the digital workplace is highly relevant.
They may use measurement and user feedback to ensure they are delivering impact. They have a continual improvement mindset and process to keep on delivering a positive impact.
Intranets and digital workplaces bring obvious business benefits
The winners of the Intranet and Digital Workplace Awards are all making a real-world impact felt at an organisational level.
- Vodafone Ukraine’s intranet is used as a digital workplace and platform for major organisational change, incorporating a variety of approaches including leadership communications, gamification and knowledge management
- South Wales Police improved multiple processes simply by using intranet-based forms and workflow, resulting in 70 different forms being introduced for specific use cases throughout the force
- Australian power lines company TransGrid created a custom-built app to support an essential safety process for those operating mobile plant equipment, resulting in increased safety for employees as well as time and cost savings
- Liberty Mutual’s digital assistant has produced multiple efficiencies, with impressive time and costs savings across the board, including a 93% reduced cost for some help desk transactions now carried out through the assistant
- Scottish Water’s Office 365 implementation included building various apps to mobilise volunteers during incidents, record security incidents, streamline various reporting processes and more, resulting in a significant positive impact on employees and customers
- IBM’s redesigned Bluemine platform for market intelligence and analyst reports has been subject to an extensive program of continual improvement, all driven by user feedback.
Get inspiration for #DEX
For more information on all the above award-winning case studies and to get related screenshots, purchase the 2018 Intranet & Digital Workplace Showcase report. It can help you get the right inspiration for your own #DEX initiative!