2018 Intranet and Digital Workplace Showcase


This is the must-have annual report for all intranet and digital workplace teams featuring 17 case studies and hundreds of screenshots from the 2018 Award winners.

New to the awards? For just a little more, obtain the Intranet and digital workplace bundle of all 12 years of winners.


The must-have annual report for all intranet and digital workplace teams. Featuring 17 case studies and hundreds of screenshots, this report shows how to deliver real business value and solutions that work.

About the awards

The Intranet and Digital Workplace Awards are global awards that recognise outstanding contributions to the fields of intranets and digital workplaces. The awards uncover remarkable solutions that deliver business value, and then share them with the wider community. We also shine a light on the talented teams behind this work, and the agencies that have supported them.

This year’s winners

Platinum Award:

  • Liberty Mutual (USA): A state-of-the-art digital assistant and chatbot aggregating notifications, key HR data, personal information and more from multiple systems across the digital workplace, built on microservices architecture and delivered via the intranet.

Gold winners:

  • 3M (USA): An attractive, personalised global intranet based on extensive user research which delivers effective communications, improved search, multi-language content and more to over 100,000 employees across the world.
  • Marine Rescue Queensland (Australia): A simple but inspiring portal based on Office 365  and Power BI revolutionising reporting and knowledge sharing within a distributed rescue organisation, with the project delivered on a voluntary basis.
  • Rambler Group (Russia):  A beautifully-designed custom digital workplace delivering core intranet functionality, a wide range of HR processes and project management capabilities, resulting in improved efficiency through automated approaches.
  • Ramboll  (Denmark): A highly ambitious personalised global intranet and digital workplace project with a new intranet and many integrations including a project portal, sales funnel and employee onboarding site.
  • Scottish Water (UK): An intranet and Office 365 implementation engaging employees, improving processes at scale, connecting field workers, enabling internal and external collaboration and more, underpinned by great user engagement strategies.
  • South Wales Police (UK): A personalised intranet for a police force with high levels of user participation and engagement, contributions from senior leaders, effective targeting of content and significant efficiencies gained through extensive use of forms.
  • Vodafone Ukraine (Ukraine): a compelling social intranet used for organisational change and employee engagement with very high adoption and various stand-out features including online chats with executives, peer recognition, gamification and a project portal.

Silver winners:

  • Ascham (Australia):  A school intranet targeted for use by staff, students and parents, engaging all groups with communications and delivering efficiencies through personalised dashboards and automation.
  • Cox Communications (USA): A large, enterprise intranet based on SharePoint Online with personalisation, collaboration, mobile optimisation and an integrated HR dashboard.
  • Danish National Police (Denmark): A new personalised intranet with strong governance, allowing for the seamless presentation of national and regional content, improved findability and an enhanced search experience.
  • IBM (USA): A strong redesign of a huge internal collection of marketing knowledge and reports, with an improved user interface and  transformed publishing process, further enhanced by continual improvement.
  • MITRE Corporation (USA): A mobile app available on employee-owned devices which helps those on the go get things done including submitting timeccards and finding contact details.
  • Moving Made Easy (UK): A custom-built digital workplace based on Office 365 managing many of the core business processes around selling properties.
  • NEXTDC (Australia): A learning programme to teach digital workplace skills to employees based on a framework of five digital workplace ‘building blocks’ , with each building block mapped to use cases, tools and company values.
  • TransGrid (Australia): A desktop and mobile app to support employee safety and compliance in operating heavy machinery out in the field.
  • Vodafone Germany (Germany):  An improvement to an intranet to support call centre agents to offer personalised advice to customers on tariff options, leading to a reduction in average call times.

Obtain the insights

With winners across four categories, there are valuable ideas for every intranet and digital workplace team.

The 284-page Intranet and Digital Workplace Showcase report shares the full results of the awards, including screenshots and details of the winning entries.

Using the report

The purpose of the showcase report is to help you deliver a great intranet or digital workplace. It’s designed to be easy to dip into, to grab a screenshot or insight when needed. The report can be used in many different ways:

  • See what others have done, by browsing the huge number of screenshots screenshots and extensive case studies.
  • Get inspiration for your project, uncovering new ideas or approaches that will increase the impact of your solution.
  • Strengthen a business case, by showing senior management what other organisations have already delivered, and what benefits they’ve gained.
  • Benchmark your current state, against innovative examples across a wide range of functionality.
  • Accelerate your redesign, by drawing on emerging best practices from leading intranets.
  • Use as a conversation starter, providing a starting point for discussions amongst all intranet stakeholders, including communications and IT.
  • Avoid pitfalls and problems, by drawing on the lessons learned (and shared) by successful  projects.
  • Move the intranet towards a digital workplace, by exploring the expanding horizon of what great sites can do.
  • Plan the next steps for the intranet, and keep your site up-to-date with the leading edge of developments.
  • Rebuild enthusiasm for the intranet, within the team and the whole organisation, via these inspirational examples.

Whether you’re in the middle of a major  redesign, or planning incremental improvements, the showcase report is a must-have for all teams.

Enter next year’s awards

Next year’s Intranet and Digital Workplace Awards will open for entries in April. As can be seen from this year’s winners, a diverse range of ideas from all types of organisations can win.

Visit the Intranet and Digital Workplace Awards page to pre-register your name, and we’ll notify you when the awards open for submissions.

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We believe in allowing our customers to make the most of our reports, which is why we provide a generous “site license” by default. See below for all the details:

Appropriate use

  • You are welcome to make use of the ideas contained within the report to support the management and enhancement of your intranet.
  • Copies of the report may be made, as long as they remain within your business unit.

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  • The screenshots and other source material remain the property of the organisations that provided them, with a license granted to us for use in Step Two Designs materials and presentations.
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  • We promise that the use of the report according to the terms of this agreement will not result in the infringement of the rights of any third parties.

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  • You may not sell, licence or otherwise provide any part of the report to another party.
  • You may not use the report when preparing material for any third party. This includes any contracting or consulting arrangement.
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  • This agreement is governed by New South Wales and Australian law.