Making the intranet the single source of truth is a common goal for intranet teams, especially in organisations covering multiple geographies. There are few success…
CRS Australia: Just-in-time-content
Based on the simple idea of producing links to supporting content when users are completing tasks, Australian government agency CRS Australia has come up with…
Lakewood High School: Creating the intranet experts of the future
Florida-based Lakewood High School’s Center for Advanced Technology (CAT) Program has been running for many years. Part of the program allows students to design, manage…
Accolade: Improving customer service with the intranet
Social housing office Accolade has used its new social intranet to drive efficiency and improve services to its customers. ‘Pluk’ supports frontline employees in dealing…
Deloitte: Creating an integrated digital ecosystem
Deloitte LLP has created a vision for a new digital ecosystem based on SharePoint 2010. This includes a new responsive intranet design, an Alerts app…
Coles: An intranet for frontline retail staff
Australian retailer Coles has launched a new intranet called ‘mycoles’ to meet the needs of 100,000 mainly frontline staff. The intranet is helping the company…
Telstra: Designing and delivering an HR dashboard
Australian telecommunications firm Telstra has developed a new HR dashboard which is accessible via the intranet. It is designed to encourage self-service and reduce calls…
PwC Australia: Delivering a professional services intranet
PwC Australia has created a new intranet called PwC Online based on SharePoint. It has been developed around a vision of a single online environment…
Hansen Yuncken: Using the intranet as a core business system
Australian construction firm Hansen Yuncken has used its intranet HYway to implement and manage various key end- to-end processes in the firm. Using a consistent…
Barclays Bank: Engaging frontline staff using mobile
Barclays Bank has introduced a mobile intranet environment for UK-based customer-facing staff in retail branches. MyZone is available as an app on employees’ personal devices….