What message does your intranet send to your staff?
Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.
How intranet teams should spend their time
Intranet teams need to carefully manage their time, to ensure that progress is always being made.
Intranet teams need technology savvy
Intranet teams can't afford to be technology ignorant, but nor do they need to be geeks.
How intranets help bring organisations together
There are many ways that intranets can celebrate and strengthen an organisation's culture.
Staff directories benefit from cross-linking
Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.
Why staff visit the intranet
There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.
Every intranet has its successes
This briefing explores the idea of intranet successes, how to identify them, and how to gain the greatest value from them.
Custom code, CMS and portals
There are three main approaches to delivering custom functionality and interactive features on websites and intranets.
What is digital employee experience (#DEX)?
Digital employee experience empowers organisations to better support the practical and emotional needs of their staff.
A consumer survey of CMS vendor websites
The results of a survey into consumer opinions about CMS vendor websites, conducted during March 2003.
Creating accountability for your intranet with the right structures and roles
Intranet ownership and accountability must happen at every level of the organisation
'Knowledge sharing' should be avoided
While 'knowledge sharing' is a common goal for KM projects, it is often neither meaningful or effective.
Leadership tips for intranet teams
Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.
Search should work like magic
At the most fundamental level, search should work like magic: it should always give staff the information they need, even if they only enter a word (or two).
Share knowledge with communities of practice
Communities of practice are by far the most successful knowledge management (KM) approach.
Global digital workplaces need a language strategy
Global digital workplaces and intranets need a clear approach to multilingual challenges
Planning your SharePoint intranet project
While broadly like any other intranet project, SharePoint intranets bring unique opportunities and challenges.
Seven roles of the intranet homepage
There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.
Personalisation vs segmentation
This briefing draws a clear line between two separate functionalities: personalisation and segmentation.
What to look for in a visual designer
Getting the right visual designer for your intranet or website project is critical.
Keeping your intranet healthy and effective
The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.
Plan for BYOD
Organisations need to quickly start planning their support for bring your own (mobile) device.
Making digital channels work for internal communications
There are many new digital tools that internal communicators can put to use, but a strategy is needed!
What intranet content should be in PDF format?
The different uses for PDFs and web-based content on intranets is a common source of confusion.
Themes from the 2017 Intranet and Digital Workplace Awards
2017 award winners range from enterprise social to a beer fridge!
Position descriptions for intranet managers
Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.
Is workflow the wrong metaphor?
The unspoken truth is that workflow often doesn't work well in practice, leading to the question: is workflow the wrong metaphor?
Intranet managers must be managers
The intranet manager should be free to focus solely on managing the site, and not writing HTML or publishing content.
More users = simpler CMS
When deploying a CMS across the whole organisation, the rule is: the more users, the simpler (and more usable) the system should be.
Use the digital workplace to make work better
The digital workplace can streamline and improve business activities and processes
Eight intranet design mistakes
Intranet projects are challenging, and it's easy for teams to fall into common traps that can undo the good work being done.
Establish a global centre of excellence for the digital workplace
In large organisations, a centre of excellence should be established to support local digital workplace projects.
Does your intranet close the business process loop?
The intranet is a powerful way of helping staff to get things done more effectively.
Tips for designing good online forms
Small design decisions have a big impact when creating online forms.
Intranets: when to build, and when to buy
In an ever-changing landscape, when is the right time to buy a product, rather than custom-build a solution?