One CMS or two?
It should not be automatically assumed that the one CMS will ideally serve both the intranet and website.
What message does your intranet send to your staff?
Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.
Roles needed in an intranet team
A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.
Making digital channels work for internal communications
There are many new digital tools that internal communicators can put to use, but a strategy is needed!
Staff directories benefit from cross-linking
Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.
When intranet discussion forums work
This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.
Understanding new solutions
Intranet teams should spent time to understand new technologies, so they can advise the rest of the organisation.
How intranets help bring organisations together
There are many ways that intranets can celebrate and strengthen an organisation's culture.
Exploring the Intranet Hive (part 2)
This article completes the exploration of the Intranet Hive, a new model for managing intranets.
Take a graduated approach to governance
Strict intranet policies and rules must be complemented by looser governance and support.
Successfully deploying a content management system
Implementing a CMS is not easy. Our experience has shown that there are five key aspects that must be addressed as part of the deployment project.
Basics of governance
Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.
Ensure your staff can pass the BBQ test
Intranets can help staff to be effective brand ambassadors at social events.
What to include in intranet search results
Much can be done to simplify search results pages, to make them easier to use for all staff to use.
Redesigning the enterprise
Design can transform the way we work, from fixing usability issues to uncovering new business solutions.
The value of intranet feedback
A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.
Leading digital workplace teams are building their own enterprise front door
Creating your own enterprise front door allow you to create an employee experience that delights
Is workflow the wrong metaphor?
The unspoken truth is that workflow often doesn't work well in practice, leading to the question: is workflow the wrong metaphor?
How intranet teams should spend their time
Intranet teams need to carefully manage their time, to ensure that progress is always being made.
Step-by-step: implementing online forms
Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.
Five digital workplaces which deliver a great employee experience
Leading digital workplaces are already delivering a great employee experience
Employee experience is at the heart of the digital workplace
Employee experience looks holistically at work and then designs measurable improvements
Requirements-focused CMS selection
By following a requirements-focused methodology, instead of feature-driven approach, the right CMS can be selected to meet your unique business needs.
Digital employee experience: why IT should care
DEX gives CIOs and IT teams invaluable tools for understanding and managing complexity
Time needed to select a CMS
There is a simple answer to the question: how long will it take to choose a new CMS?
Business-first methodology for deploying Office 365
A business-first approach to Office 365 ensures that new features deliver the greatest business benefits.
Managing requests during an intranet project
It's important to manage and prioritise requests for additional intranet enhancements.
Intranet Innovations 2009: insights into this year's winners
Learn more about the intranet innovations that will help every intranet team to deliver a better site in 2010.
Intranet Innovations 2015: key themes from this year's awards
The 2015 Awards feature new approaches to digital workplaces, internal comms and much more.
Apply IA techniques when creating taxonomies
The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.
Promoting the intranet as a service
Rather than thinking of the intranet as a once-off 'product', consider it an ongoing 'service' to the business.
Our first consulting project was in a hospital
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Identifying staff tasks
Understanding common and important staff tasks underpins every aspect of intranet design and management.