Global companies are in trouble, can digital workplaces come to the rescue?
Multinational firms are running out of steam, so they need to work smarter using modern digital tools.
Intranet change: evolution or big bang?
There are two main approaches to redeveloping an intranet: a big bang and evolution.
More users = simpler CMS
When deploying a CMS across the whole organisation, the rule is: the more users, the simpler (and more usable) the system should be.
Staff directories benefit from cross-linking
Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.
Usability and IA are core skills for intranet teams
Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.
Three levels of information management
Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.
Three elements of every intranet strategy
At any given point, intranet teams must be able to describe: where we've been, what we're doing, and what comes next.
Start by 'gardening' collaboration
In the short-term, a 'gardening' approach to collaboration must be taken, encouraging good uses and cleaning up dead sites.
Three ways to deliver digital workplace solutions
Digital workplace teams can be product owners, service providers or solutions providers.
Six key themes from the 2019 Intranet and Digital Workplace Awards
The 2019 Awards are showing that intranets are still leading the way, and social is getting into its stride.
Sharing organisational history
The history of an organisation can provide a powerful way to engage with staff.
Target your intranet improvements
Intranet improvements must match business goals, meet staff needs and be practical.
Is there an ethical dimension to the digital workplace?
Organisations will increasingly have an ethical responsibility to deliver a good digital workplace
Information management strategy consists of projects, not policies
Avoid the trap of seeing an information management strategy merely as a set of policies.
Three views on intranet names
Three intranet teams describe how they chose the name for their intranets, and the impact it has had.
Intranet (re)design wrap-up
Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet design (or redesign) into one concise checklist.
Choosing your information delivery channels
All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.
Six successful approaches for hospital and healthcare digital workplaces
Intranets and digital workplaces provide real-world benefits for hospitals and other healthcare institutions
Digital employee experience (DEX): top down and bottom up
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
How technology is setting employee expectations
Expectations created by consumer experiences are shaping the workplace.
Audience personas for the Macquarie University Library website
Macquarie University Library's website plays a core role in the delivery of electronic services to clients.
Integrating applications into the intranet
Intranets deliver the greatest benefits when they provide seamless access to common applications and tools.
The three clicks myth
The 'three clicks rule' is perhaps the most widely known web design principle, but it's a myth.
Coaching for intranet success
Effective coaching techniques are critical for achieving a well performing intranet team.
A consumer survey of CMS vendor websites
The results of a survey into consumer opinions about CMS vendor websites, conducted during March 2003.
Create information clusters, not pigeon holes
When structuring a site, take a bottom-up approach to identify the right clusters
Knowledge management for call centres
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.
Seven ways to make intranet governance less scary
Intranet governance can be broken down into smaller elements that can be addressed more easily.
Should the intranet look sexy?
Public-facing websites often have a strong marketing element to them, but do intranets need to be as polished in their design?
Should intranet links open in a new window?
There are many possible intranet policies that could be established regarding new windows and tabs.
Photos in staff directories
Explores the benefits and risks related to including photos in the corporate staff directory.
The importance of 'tangible' and 'visible'
Intranet teams should be guided by two words when planning intranet activities: tangible and visible.
Drawing clear lines between information systems
In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these systems are for.
Creating accountability for your intranet with the right structures and roles
Intranet ownership and accountability must happen at every level of the organisation
Five ways to identify intranet usability issues
This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.
Four types of enterprise mobility
When examined more closely, the mobile enterprise means many different things, delivered in different ways.