Intranet access challenges
Many key frontline and operational staff have limited access to desktop-based intranets. How best to reach them?
Educating the executive about the intranet
Executive support is critical for intranets, and there are a range of practical approaches for gaining this.
Don't forget external collaborators
While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.
Where does #DEX fit in the broader employee experience?
Digital employee experience is one of three elements that makes up the wider employee experience.
Obtain search in your CMS?
How good are the search capabilities built into CMS products, and when should you make use of them?
One CMS or two?
It should not be automatically assumed that the one CMS will ideally serve both the intranet and website.
Create an upwards spiral for your intranet
If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.
Will your chosen CMS vendor go bust?
One of the greatest fears when selecting a new CMS is that the vendor will go bust, but more must be done that just purchasing from a 'big' vendor and hoping for the best.
What is usability?
This article provides an overview of what usability is (and what it is not), as well as giving ideas on how to include more usability activities in projects.
Beyond the standard content audit
Using Excel in more powerful ways can bring further insights beyond a typical content audit
Our first consulting project was in a hospital
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Creating an "intranet concept"
An intranet concept is a single sheet of paper which outlines where the intranet is at, where it is going, and what it will deliver in the short-term.
Do staff make use of personalisation features?
This article discusses the results of a worldwide survey conducted to guage what extent personalisation is being used in intranets and portals.
Using cultural probes for intranet user research
In this article we talk with user experience consultant Gerry Gaffney, about his experience in using a new technique called cultural probes.
Why are intranets structured like the organisational chart?
Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.
What to include in intranet search results
Much can be done to simplify search results pages, to make them easier to use for all staff to use.
Paradox of delivering to isolated staff
Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.
Accessibility tips for website construction
We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, to reveal what is really important and what should be tackled first.
Bring passion to your intranet!
Too many intranets are 'passion free zones' that fail to engage with staff.
Starting to define the intranet brand
To be successful, intranets must have a clear definition of their purpose and character, underpinning decisions about future directions.
Using audio and video on the intranet
Intranet-based rich media, including audio and video, provides new ways of connecting with staff.
A definition of the digital workplace … and a journey
There's a new more holistic view of workplace technology, but the key question is: how do we get there from here?
KM for consistency and innovation
This briefing contrasts the role of knowledge management in supporting both innovation and consistency.
Who should own the intranet?
One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.
Understanding new solutions
Intranet teams should spent time to understand new technologies, so they can advise the rest of the organisation.
So, what is a CMS?
Gives a practical introduction to content management systems, and how they can benefit an organisation.
Intranet kiosks or remote access?
here are many staff that have little (or no) access to a computer during work hours, and there are two main approaches for making intranet available: kiosks and remote access.
Structuring three types of content
When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.
Improving your intranet, task by task
By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.
Take a graduated approach to governance
Strict intranet policies and rules must be complemented by looser governance and support.
Who owns intranet search?
In most cases, the intranet team should own search, and the responsibility should not be left within IT.
Beyond "efficient dissemination of timely information"
The intranet goal 'to efficiently disseminate accurate information' is meaningless, and must be replaced.
XML and content management systems
This article explores the role of XML in the context of content management systems, focusing specifically on the business issues.
Share knowledge with communities of practice
Communities of practice are by far the most successful knowledge management (KM) approach.