Why staff visit the intranet
There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.
Lessons from advertising for digital workplaces and intranets
What would our intranets look like if they were run by Mad Men?
What is digital employee experience (#DEX)?
Digital employee experience empowers organisations to better support the practical and emotional needs of their staff.
Digital employee experience: why internal communications should care
Internal communication teams should be part of the coalition who are driving change towards a better future for staff
Big intranet project done ... what now?
After a much-deserved break, what should an intranet team do after a major launch?
The intranet as a front door to the wider digital workplace
Intranet homepages play a vital 'jumping off point' to the wider digital workplace.
Information scent: helping people find the content they want
Creating strong information scents allows users to confidently find desired content on websites and intranets.
What attractive intranets look like
Intranets can't afford to be useful but ugly, and inspiration should be drawn from modern web design standards.
Mitigating enterprise collaboration risks
There are many perceived and actual risks relating to enterprise collaboration, and there are many ways of mitigating them.
10 ways to continuously improve your intranet
Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.
Does your intranet support core business?
Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.
Understanding the requirement for a portal
This article uses two case studies to explore when to select a portal, and when a content management system would be more appropriate.
At the start of the intranet year, where to start?
January is the ideal time to prepare your intranet team for a successful year
Create a strong intranet brand
The intranet needs to have a strong brand, a sense of identity that, at a basic level, distinguishes it from the public website and other information sources within the organisation.
Start by 'gardening' collaboration
In the short-term, a 'gardening' approach to collaboration must be taken, encouraging good uses and cleaning up dead sites.
Why are intranets structured like the organisational chart?
Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.
Sources of CMS uncertainty
In the context of limited budgets and timetables, organisations must identify the most uncertain aspects of a CMS project, and concentrate management efforts on them.
Three fundamental purposes of an intranet
To be truly effective, intranets need to address three fundamental purposes: content, communication and activity.
Build support before an intranet redesign
It is a mistake to assume that recognition that the current intranet is broken translates automatically into support for fixing it.
Fun on the intranet
Including fun features on the intranet can send the message that the organisation is a great place to work.
While the goal of interoperability between content management systems (CMS) is very important, it is limited by the lack of implemented standards.
Information design using card sorting
Card sorting is a very simple method of working with users to come up with a usable information design. A valuable tool for all information architects.
Digital team, meet the real estate function
As technology continues to influence how workplaces are designed, digital teams and the real estate function need to work closely together.
Create an upwards spiral for your intranet
If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.
Don't finalise site structure until you've created page layouts
There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the context of a web page.
Spending patterns during CMS implementation
There are three clear phases to the adoption of a content management system. The activities and spending patterns during these phases needs to be understood, to ensure that sufficient time and resources are made available.
In-house recruitment of users for research
Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.
Intranet as a mirror to the organisation
The most successful intranets are those that directly reflect the unique nature of the organisations they serve.
Staff directories benefit from cross-linking
Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.
Educating the executive about the intranet
Executive support is critical for intranets, and there are a range of practical approaches for gaining this.
Monthly intranet tasks
This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.
Intranet access challenges
Many key frontline and operational staff have limited access to desktop-based intranets. How best to reach them?