10 ways to continuously improve your intranet
Explores a number of practical ways that an intranet can be improved incrementally without yet another redesign.
The intranet homepage, protect it with a policy
An intranet homepage policy is tool that can provide some welcome support to intranet managers as well as providing a clear direction to business units and senior managers on the use of the homepage.
Using audio and video on the intranet
Intranet-based rich media, including audio and video, provides new ways of connecting with staff.
Metrics for KM and CM
Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.
Why you probably need intranet advice, not consulting
Your intranet or digital workplace team knows what it's doing, so you just need a bit of extra advice
The difference between usable and useful
A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there are a range of techniques for identifying these.
Six successful approaches for hospital and healthcare digital workplaces
Intranets and digital workplaces provide real-world benefits for hospitals and other healthcare institutions
The importance of training staff in the use of the intranet
An intranet is something that staff need to learn, just like any other business application or information system. This will require both formal and informal training.
34 ideas for promoting your intranet
This article outlines ideas for promoting your intranet, ranging from the obvious through to the very unusual. Somewhere in this list should be a few approaches that you can apply to your own intranet.
Use the digital workplace to make work better
The digital workplace can streamline and improve business activities and processes
At the start of the intranet year, where to start?
January is the ideal time to prepare your intranet team for a successful year
Choosing an intranet project sponsor
Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.
Plan before CMS implementation
The day the contract is signed with the CMS vendor, the vendor will show up asking: so, what are we actually implementing?
Intranets and knowledge sharing
The intranet can serve as a platform for knowledge management initiatives, via approaches such as collaborative environments, staff directories, wikis and weblogs.
Three ways to deliver mobile solutions
There are three approaches to delivering mobile functionality for staff: native apps, mobile web or hybrid apps.
Redesigning the enterprise
Design can transform the way we work, from fixing usability issues to uncovering new business solutions.
Three levels of information management
Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.
10 principles of effective information management
Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.
Collaboration: leading by example
A case study of building collaboration within WWF, by bringing together people who are already working together.
Five pro tips for selecting a new intranet technology platform
It's not hard to find a great intranet technology platform, if you go about it in the right way!
Intranet governance in three pages
While intranet governance is a big topic to make sense of, a great start is to get three key documents in place.
How to scope an intranet release
The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.
Recommended reading for intranet teams
There are many good books that can help intranet teams to deliver great sites and overcome challenges.
Don't try to boil the content ocean
Too many approaches to improving intranet content are destined for heroic failure.
One CMS or two?
It should not be automatically assumed that the one CMS will ideally serve both the intranet and website.
Briefing a visual design agency for intranet designs
Visual design is important for intranets, and great work by design agencies is key to this.
Understanding the requirement for a portal
This article uses two case studies to explore when to select a portal, and when a content management system would be more appropriate.
Providing intranet access to records
This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.
KM for consistency and innovation
This briefing contrasts the role of knowledge management in supporting both innovation and consistency.