Five hats for global intranet teams
Global intranet teams can (and must) play a mix of roles within large and complex organisations.
Plan your path using the Digital Workplace Radar
A vision, strategy and hands-on projects are necessary to deliver a great digital workplace.
Taking a business-centric approach to portals
Now that the early hype has died down, it is not surprising to find that portals have both strengths and weaknesses, which have a major impact on project success.
Managing requests during an intranet project
It's important to manage and prioritise requests for additional intranet enhancements.
Search box design
The starting point for great intranet search is a well-designed search box.
Where do bots fit in the digital workplace?
Bots provide conversation and automation for staff in the new digital workplace.
An introduction to personas and how to create them
Creating personas is an effective way to understand the needs of your users, priortise features and functionality, and direct the design of your intranet or website.
Quantitatively test the effectiveness of your home page
This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.
Do staff make use of personalisation features?
This article discusses the results of a worldwide survey conducted to guage what extent personalisation is being used in intranets and portals.
Choosing an intranet project sponsor
Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.
Sixteen steps to a renewed corporate intranet
Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.
Six ways to use the Digital Workplace Radar
The Digital Workplace Radar can empower productive conversations and informed planning
Starting to define the intranet brand
To be successful, intranets must have a clear definition of their purpose and character, underpinning decisions about future directions.
ABCD for intranets
ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the intranet.
Helping the intranet team win arguments
To help build team confidence, intranet teams should understand staff needs and the motivations of content owners.
Make intranets the first source of news
Intranets must be more than just a dumping ground for 'second-hand documents' if they are to be successful. Instead, a radically different policy needs to be put in place.
Chatting bolsters business
This article explores the use of online chat in business and describes a case study of the use of instant messaging within a national enquiry centre for a government department that fields calls from the public across Australia.
Is your intranet trusted by staff?
It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.
Content reuse in practice
While content reuse may be a goal of many CMS projects, it is often complex to implement in practice.
Our first consulting project was in a hospital
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Creating an intranet governance guide
Clear governance, including well-written policies, are critical for intranet success. But where to start?
Three ways to deliver mobile solutions
There are three approaches to delivering mobile functionality for staff: native apps, mobile web or hybrid apps.
Exploring the Intranet Hive (part 2)
This article completes the exploration of the Intranet Hive, a new model for managing intranets.
How to run intranet projects in a rush
When intranet projects are given just 3-6 months to deliver, they need to be focused, nimble and effective.
Rolling out a records management system
This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.
Intranets for call centre staff
Call centre staff have important information needs that greatly influence the quality of customer service provided.
How to evaluate a content management system
There are a huge number of vendors and products in the CMS market, and comparing them is difficult. This paper describes tools, techniques and tips for selecting a CMS that meets your needs.
Successfully deploying a content management system
Implementing a CMS is not easy. Our experience has shown that there are five key aspects that must be addressed as part of the deployment project.
Is your intranet "Under Construction"?
Explores the advantages and disadvantages of using 'under construction' on an intranet.
Content migration: options and strategies
Explores the options for migrating content as part of a site redesign, giving tips and suggestions.
Seven ways to make intranet governance less scary
Intranet governance can be broken down into smaller elements that can be addressed more easily.
Global companies are in trouble, can digital workplaces come to the rescue?
Multinational firms are running out of steam, so they need to work smarter using modern digital tools.
Recommended reading for intranet teams
There are many good books that can help intranet teams to deliver great sites and overcome challenges.
Knowledge management for call centres
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.