Communicating in a crisis
Floods, earthquakes, fires and other natural disasters have a huge impact on organisations and their ability to communicate to their staff.
Bring passion to your intranet!
Too many intranets are 'passion free zones' that fail to engage with staff.
The three clicks myth
The 'three clicks rule' is perhaps the most widely known web design principle, but it's a myth.
Five intranet enablers
Is your organisation positioned to deliver and sustain a great intranet?
Sharing organisational history
The history of an organisation can provide a powerful way to engage with staff.
Build upkeep into intranet redesign
Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.
Sixteen steps to a renewed corporate intranet
Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.
Exploring the Intranet Hive (part 1)
This article introduces the Intranet Hive, a comprehensive model for managing ongoing intranet activities.
Target your intranet improvements
Intranet improvements must match business goals, meet staff needs and be practical.
Searching more is not always better
Driving enterprise search to cover ever more content does not necessarily deliver better results.
The importance of staff induction
Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.
Rolling out a records management system
This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.
The two faces of intranet success
A successful intranet ensures that: staff needs are met, and the content creation processes are supported.
Roles needed in an intranet team
A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.
Plan before CMS implementation
The day the contract is signed with the CMS vendor, the vendor will show up asking: so, what are we actually implementing?
Usability and IA are core skills for intranet teams
Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.
Create an upwards spiral for your intranet
If intranets are to succeed, an upwards spiral must be created, where each success (no matter how small) leads onto further improvements.
Top 10 mistakes when selecting a CMS
Organisations often make the selection of a CMS much harder than it needs to be. They do this by running into common pitfalls that impact on the selection and success of the CMS project.
Conducting an annual intranet review
Intranets should be reviewed every year, to ensure they are making steady and concrete progress.
Using usability to direct KM systems
KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.
Don't finalise site structure until you've created page layouts
There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the context of a web page.
Intranet as a mirror to the organisation
The most successful intranets are those that directly reflect the unique nature of the organisations they serve.
Step-by-step: implementing online forms
Online forms on a corporate intranet deliver clear benefits and cost savings. This article outlines a simple step-by-step approach to implementing online forms.
Needs analysis from a distance
There are practical ways to understand the needs of staff who are located in remote or regional locations.
Evaluating Caloundra City Council's EDMS classification
Usability testing Keywords for Councils classification produces surprising results.
Six successful approaches for hospital and healthcare digital workplaces
Intranets and digital workplaces provide real-world benefits for hospitals and other healthcare institutions
Use the intranet to support leaders
Intranets can play a key role in supporting the work of senior leaders.
More than just finding policy documents
This briefing looks at the role of corporate policies within an organisation, and the need to better communicate their message to staff.
There must be only one staff profile in the digital workplace
Staff must have a single coherent online identity for the digital workplace to succeed.
Content migration: start as you plan to continue
When migrating to a new intranet, it's important to establish the right authoring practices from the outset.