Start by improving your onboarding DEX
Improving the digital employee experience for new starters will deliver immediate benefits.
Start with a catalog of collaboration tools
The starting point for a collaboration strategy is to create a catalog of what already exists.
Three levels of information management
Information must be managed on three levels within an organisation: corporate, team and individual. Tools and processes must be provided for each of the levels.
Finding compelling examples to build the intranet business case
Intranet business cases are more powerful when they draw on real-life examples of issues and needs.
Basics of governance
Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.
Briefing a visual design agency for intranet designs
Visual design is important for intranets, and great work by design agencies is key to this.
An introduction to personas and how to create them
Creating personas is an effective way to understand the needs of your users, priortise features and functionality, and direct the design of your intranet or website.
The difference between usable and useful
A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must meet user needs, and there are a range of techniques for identifying these.
One CMS or two?
It should not be automatically assumed that the one CMS will ideally serve both the intranet and website.
Give staff a voice with user-generated video
Video can increase the richness of internal communications, and foster staff engagement.
Sources of staff directory information
There are three main sources of staff directory information: IT systems, HR/payroll, and staff themselves.
Personalisation vs segmentation
This briefing draws a clear line between two separate functionalities: personalisation and segmentation.
Eight intranet design mistakes
Intranet projects are challenging, and it's easy for teams to fall into common traps that can undo the good work being done.
Themes from the 2017 Intranet and Digital Workplace Awards
2017 award winners range from enterprise social to a beer fridge!
How to scope an intranet release
The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.
Intranets as a news channel
While news on the intranet home page is widespread, the question needs to be asked: how effective is it?
Don't finalise site structure until you've created page layouts
There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the context of a web page.
Why staff visit the intranet
There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.
Using audio and video on the intranet
Intranet-based rich media, including audio and video, provides new ways of connecting with staff.
Sources of CMS uncertainty
In the context of limited budgets and timetables, organisations must identify the most uncertain aspects of a CMS project, and concentrate management efforts on them.
Content migration: start as you plan to continue
When migrating to a new intranet, it's important to establish the right authoring practices from the outset.
What attractive intranets look like
Intranets can't afford to be useful but ugly, and inspiration should be drawn from modern web design standards.
Audience personas for the Macquarie University Library website
Macquarie University Library's website plays a core role in the delivery of electronic services to clients.
Five ways to sustain intranet success
"An intranet is never finished" is a phrase that is frequently used in the in the intranet world.
Six approaches to sharing and organising knowledge
Successful knowledge management practices range from social tools, to formalised data and reporting.
More users = simpler CMS
When deploying a CMS across the whole organisation, the rule is: the more users, the simpler (and more usable) the system should be.
Metrics for KM and CM
Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.
Does your CMS vendor have product expertise?
More than just about finding the right CMS product, it's also about obtaining a vendor who can support your needs for the lifetime of the solution.
Intranets: losing the language of enforcement
All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.
Knowledge management for front-line staff
The front-line environment must be understood when implementing knowledge management initiatives.
Intranet teams need technology savvy
Intranet teams can't afford to be technology ignorant, but nor do they need to be geeks.
Intranet teams must cover the three purposes
The intranet team must guide, coordinate and integrate activities across all three fundamental intranet purposes: content, communication and activity.
Successful collaboration requires support
This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best of collaboration tools.
Sharing organisational history
The history of an organisation can provide a powerful way to engage with staff.