Is there an ethical dimension to the digital workplace?
Organisations will increasingly have an ethical responsibility to deliver a good digital workplace
Open-source content management systems
Open-source CMS has now matured to the point where it should be considered alongside commercial products, but is not without its weaknesses and issues.
Knowledge management for call centres
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.
Managing the intranet through a crisis
Managing the intranet through the cycles of boom and bust that are inevitable in our organisations and economies.
What to include in intranet search results
Much can be done to simplify search results pages, to make them easier to use for all staff to use.
Establish a portfolio of collaboration tools
There is no one-size-fits-all collaboration solution and a portfolio of technologies should be put in place.
There must be only one staff profile in the digital workplace
Staff must have a single coherent online identity for the digital workplace to succeed.
Three ways to deliver mobile solutions
There are three approaches to delivering mobile functionality for staff: native apps, mobile web or hybrid apps.
What is the purpose of a CMS tender?
There are real problems with many tenders released, and it is valuable to revisit the purpose of a CMS tender.
When intranet discussion forums work
This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.
What do successful intranet managers have in common?
Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.
Tips for designing good online forms
Small design decisions have a big impact when creating online forms.
Conducting an annual intranet review
Intranets should be reviewed every year, to ensure they are making steady and concrete progress.
Meeting your intranet users
Users are not all the same, and do not have the same needs. A key principle is therefore: you can't usefully deliver information to users you haven't personally met.
Does your intranet close the business process loop?
The intranet is a powerful way of helping staff to get things done more effectively.
Briefing a visual design agency for intranet designs
Visual design is important for intranets, and great work by design agencies is key to this.
Is your intranet "Under Construction"?
Explores the advantages and disadvantages of using 'under construction' on an intranet.
Our first consulting project was in a hospital
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Exploring the Intranet Hive (part 2)
This article completes the exploration of the Intranet Hive, a new model for managing intranets.
An introduction to personas and how to create them
Creating personas is an effective way to understand the needs of your users, priortise features and functionality, and direct the design of your intranet or website.
Collaboration: questions to ask
A central team needs to ask many questions to understand business unit and team collaboration needs.
Chatting bolsters business
This article explores the use of online chat in business and describes a case study of the use of instant messaging within a national enquiry centre for a government department that fields calls from the public across Australia.
What's next for your intranet?
The start of a new year is an ideal time to plan the next round of intranet improvements.
An intranet needs to be managed as a product, not a series of projects
Intranet and digital workplace teams can learn a lot from the field of product management.
Good search is knowledge management
Beyond just helping staff to 'find stuff', search can play a valuable role in meeting broader knowledge management goals.
Take a graduated approach to governance
Strict intranet policies and rules must be complemented by looser governance and support.
Intranet teams: a leadership and coaching role
Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.
A definition of the digital workplace … and a journey
There's a new more holistic view of workplace technology, but the key question is: how do we get there from here?
Redesigning the enterprise
Design can transform the way we work, from fixing usability issues to uncovering new business solutions.
The value of intranet feedback
A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.
How long are intranet projects?
Intranet teams, and business stakeholders, often underestimate the length of intranet projects.
Quantitatively test the effectiveness of your home page
This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.
How to run intranet projects in a rush
When intranet projects are given just 3-6 months to deliver, they need to be focused, nimble and effective.