Spending patterns during CMS implementation
There are three clear phases to the adoption of a content management system. The activities and spending patterns during these phases needs to be understood, to ensure that sufficient time and resources are made available.
Six examples of onboarding DEX
Help your new hires get started and productive with a great digital employee experience
Who owns intranet search?
In most cases, the intranet team should own search, and the responsibility should not be left within IT.
Digital employee experience: why real estate should care
Staff interviews as simple knowledge mapping
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of 'knowledge mapping'.
Three elements of every intranet strategy
At any given point, intranet teams must be able to describe: where we've been, what we're doing, and what comes next.
Fast-tracking research with paired interviews
Paired interviews are a very effective technique for identifying differences in working practices or terminology.
Six themes from the 2018 Intranet and Digital Workplace Awards
Find out where leading intranet and digital workplace projects are heading
Sources of staff directory information
There are three main sources of staff directory information: IT systems, HR/payroll, and staff themselves.
The intranet homepage, protect it with a policy
An intranet homepage policy is tool that can provide some welcome support to intranet managers as well as providing a clear direction to business units and senior managers on the use of the homepage.
Personalisation vs segmentation
This briefing draws a clear line between two separate functionalities: personalisation and segmentation.
A consumer survey of CMS vendor websites
The results of a survey into consumer opinions about CMS vendor websites, conducted during March 2003.
Align intranet strategy with business objectives
Intranets add the greatest value when they go beyond just providing content, to directly supporting business objectives.
Collaboration: questions to ask
A central team needs to ask many questions to understand business unit and team collaboration needs.
Is your intranet "Under Construction"?
Explores the advantages and disadvantages of using 'under construction' on an intranet.
Providing intranet access to records
This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.
The importance of CMS usability
The success of a CMS depends it being used, and whether authors create content. It these two challenges makes the usability of the CMS critically important.
Worlds apart: intranets and websites
Beyond using HTML, intranets and websites have very little in common.
Ticker tape on the home page
Including a tickertape on the intranet homepage can be an effective way of communicating real-time updates.
Automating three types of forms
There is a 'rule of thirds' that can be used to categorise the main types of forms that exist on an intranet.
Seven reasons why digital workplace chatbots are here to stay
Chatbots are predicted to play an important role in modern, smart digital workplaces
Intranet (re)design wrap-up
Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet design (or redesign) into one concise checklist.
Managing requests during an intranet project
It's important to manage and prioritise requests for additional intranet enhancements.
How intranets help bring organisations together
There are many ways that intranets can celebrate and strengthen an organisation's culture.
Target your intranet improvements
Intranet improvements must match business goals, meet staff needs and be practical.
Sixteen steps to a renewed corporate intranet
Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.
Does your intranet close the business process loop?
The intranet is a powerful way of helping staff to get things done more effectively.
What is the biggest mistake an intranet manager can make?
Intranet managers need to be careful not to get caught up in their own experiences and perspectives.
Measuring the effectiveness of intranet teams
There are a range of practical ways of assessing whether the team is spending its time to greatest effect.
Three examples of presenting customer insights on the intranet
Intranets can be used to surface and deliver valuable customer information that helps organisations succeed.
Escape the organisation chart on your intranet
Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.
Four types of enterprise mobility
When examined more closely, the mobile enterprise means many different things, delivered in different ways.
Intranets as a news channel
While news on the intranet home page is widespread, the question needs to be asked: how effective is it?
More users = simpler CMS
When deploying a CMS across the whole organisation, the rule is: the more users, the simpler (and more usable) the system should be.
Successful collaboration requires support
This briefing outlines some practical steps that all organisations should take to help business areas and staff make the best of collaboration tools.
Plan for BYOD
Organisations need to quickly start planning their support for bring your own (mobile) device.