Get the most from SharePoint and M365
Step Two has been applying its depth of intranet and digital workplace expertise to Microsoft 365 for over a decade.
While the technical complexity has been stripped out of M365, many choices still need to be made in order to get a great outcome. And as always, employees need to be put at the heart of strategy and design decisions.
We will work with you to shape a great SharePoint intranet, foster meaningful adoption of M365 tools or establish governance that sticks.
How we can help
SharePoint intranet strategy and planning
Guided by the needs of employees, and the priorities of key stakeholders, we shape clear strategies and pragmatic plans for your SharePoint intranet.
SharePoint design and structure
We apply best practice user experience (UX) techniques to the design of SharePoint intranets, while establishing an underlying structure that works.
Intranet implementation
We work directly in the SharePoint platform to provide an end-to-end service, from strategy and design through to hands-on implementation.
M365 adoption approaches
M365 provides a rich set of tools including Microsoft Teams and Viva Engage, and we help organisations gain meaningful and sustainable end-user adoption.
SharePoint governance
By default, SharePoint’s organic growth leads to a myriad of management challenges, and to address this we help digital workplace teams establish real-world governance.
Personalised training
We delight in sharing our knowledge and experience with teams, to foster practical SharePoint and M365 skills.
SharePoint intranet strategy and planning
SharePoint Online intranets, like any other site, must meet employee needs. We conduct employee research to surface systemic pain points, as well as engaging key business stakeholders.
We combine these insights with our unique depth of intranet knowledge and our understanding of SharePoint Online’s practicalities to produce highly effective intranet strategies and plans.
SharePoint design and structure
SharePoint Online intranets have an inherently flat structure. This enables two elements to be split apart: the navigation experience that enables employees to find what they need, and the underlying site architecture that positions the use of hubs and sites to ensure manageability.
We bring best practice user experience (UX) techniques to the design of SharePoint Online intranets, overlaid with our knowledge of the platform’s capabilities. We prototype directly in your tenant illustrating what can be done using native SharePoint capabilities and what will require custom development or a third-party solution.
Intranet implementation
Gone are the days when SharePoint intranets needed significant development and technical work. This means intranet projects can focus all their efforts on getting a great outcome for employees and the business.
Informed by a decade of hands-on SharePoint work, we provide an end-to-end service that starts with strategy and design, through to hands-on implementation and post-live support. Throughout this, we foster your in-house knowledge and skills so you can make the most of the platform going forward.
M365 adoption approaches
Change and adoption is the greatest challenge faced by organisations in realising their return on investment for M365. Rather than focusing on products and features, Step Two takes a competency-based approach structured around real-world scenarios such as ‘working with files’ or ‘working as a team’.
With a clear understanding of what competencies are required, we work with you to develop change and adoption strategies that can be applied in the real world.
SharePoint governance
We bring together our unique Intranet Operating Model, a holistic approach to governance, with a deep understanding of the SharePoint platform.
The result is intranet governance that establishes clear responsibilities, aligns key stakeholders and establishes robust ongoing management practices.
Personalised training
While SharePoint and M365 are comparatively simple on the surface, there are a lot of details and decisions behind-the-scenes which contribute to a successful and sustainable outcome.
We delight in passing on our knowledge and experience to administrators, site owners, and content authors. Rather than off-the-shelf packages, training is tailored to your team’s specific needs and is delivered via one-on-one or small group sessions.
How we can work with you
Consulting
Our team of senior consultants stand ready to help you deliver an end-to-end project, or to dive into key activities, creating practical deliverables that draw on our decades of experience.
Mentoring and coaching
We can help teams succeed by acting as a trusted advisor and coach, putting you in control of when to draw on our deep knowledge and expertise.
Forum membership
The Step Two Forum provides a safe space for peers to share their experiences and learn from others, building team capabilities.
Further reading
View all
How to govern your SharePoint universe
Map your SharePoint universe
Video: intranet best practices for SharePoint Online
Establish graduated governance for SharePoint Modern
Separate navigation and structure in SharePoint Modern
The (new) best-practice approach to delivering a SharePoint ‘Modern’ intranet
Wireframes vs prototypes when designing SharePoint Online intranets
Your SharePoint intranet is for ‘shop window’ content
User test your SharePoint IA
What sets us apart
Unrivalled knowledge
For more than three decades we’ve been advancing the fields in which we work and we give you the full benefit of this experience.
Pragmatic support and advice
We are focused on helping you succeed, regardless of what step of the journey you’re on.
Trusted track record
We’ve delivered hundreds of client engagements across every industry, around Australia and internationally.
Sustained commitment
Our unwavering passion has been to foster the global community and lift the knowledge of every team through our Step Two Forum, DEX conferences and the Intranet & Digital Workplace Awards.