Succeed with AI in the workplace
AI will succeed in the workplace when it meets employee needs and matches the expectations of the wider business. While the field continues to rapidly evolve, digital workplace fundamentals continue to shape good outcomes.
We work with intranet, internal comms and digital workplace teams to establish pragmatic approaches to deploying tools such as AI agents/bots (and beyond).
How we can help
AI framework for the digital workplace
We help you get clarity on what’s meant by “AI” in your organisation, getting all stakeholders onto the same page.
AI agent/bot design and governance
Using our “knowledge domains for AI” framework, we guide pragmatic approaches to AI agents/bots.
Designing AI-ready intranets
We shape your intranet as a trusted and well-governed source of information for humans and AI.
Content strategy for AI
Working with key teams, we help establish a holistic and comprehensive content strategy that’s designed for the AI age.
AI and internal comms
We help internal comms teams make the most of AI to hone messaging, for the greatest impact with the least effort.
User testing AI
We can task-based test your AI solutions to uncover whether they provide accurate, meaningful answers in a way that users trust.
AI framework for the digital workplace
Stop talking about “AI”! Instead, use Step Two’s AI framework for the digital workplace to put shape around the specific use cases that are being considered.
We will get all your key stakeholders onto the same page, aligning priorities and activities, and maximising business outcomes.
AI agent/bot design and governance
How many AI agents/bots are too many? Step Two has developed the unique knowledge domains for AI methodology to enable informed decisions to be made on where and how AI agents/bots should be deployed.
Applying human-centred design approaches, we will ensure that AI agents/bots work well for employees. We will also establish pragmatic governance of agents/bots, to give you confidence that employees are getting the right answers and that the business is seeing clear benefits.
Designing AI-ready intranets
Intranets provide a foundation of trusted, managed information that underpins the successful deployment of AI solutions. They will also provide a key point of entry for employees that complements AI-led interactions.
We will help you shape an intranet that meets the needs of humans and AI, with robust governance to ensure ongoing sustainability.
Content strategy for AI
Content powers the latest generation of AI solutions, making it a strategic priority. And employees continue to need content they can trust (and find).
We help organisations create holistic content strategies for the AI age. These include content guidelines that suit both humans and AI, revised publishing processes and revamped governance practices.
AI for internal comms
The use of AI in internal communications needs to tread a fine line: simplifying the creation of engaging messages, while avoiding overloading employees with a deluge of updates.
We work with internal comms teams to establish effective practices and guidelines around the use of AI for employee-facing messaging, including comms created by the central team and business areas.
User testing AI
AI-powered solutions are only effective if they provide accurate, meaningful answers that employees trust. The design of the overall experience must also match user behaviours and needs.
We can conduct task-based user testing as a very direct and efficient way of uncovering insights about how your AI is working in practice, guiding a myriad of behind-the-scenes optimisations.
How we can work with you
Consulting
Our team of senior consultants stand ready to help you deliver an end-to-end project, or to dive into key activities, creating practical deliverables that draw on our decades of experience.
Mentoring and coaching
We can help teams succeed by acting as a trusted advisor and coach, putting you in control of when to draw on our deep knowledge and expertise.
Forum membership
The Step Two Forum provides a safe space for peers to share their experiences and learn from others, building team capabilities.
Further reading
View all
How to target enterprise AI agent/bot deployment
What is the digital employee experience (DEX) of your frontline employees?
AI moves fast, content moves slow
Intranets enable GenAI superpowers
AI adds to, but doesn’t replace intranet findability
Making sense of AI in the digital workplace
What sets us apart
Unrivalled knowledge
For more than three decades we’ve been advancing the fields in which we work and we give you the full benefit of this experience.
Pragmatic support and advice
We are focused on helping you succeed, regardless of what step of the journey you’re on.
Trusted track record
We’ve delivered hundreds of client engagements across every industry, around Australia and internationally.
Sustained commitment
Our unwavering passion has been to foster the global community and lift the knowledge of every team through our Step Two Forum, DEX conferences and the Intranet & Digital Workplace Awards.