Get help with delivering a modern intranet
Step Two are the global experts on intranets, and we help organisations of all shapes and sizes deliver usable and valuable outcomes.
We take a holistic approach to intranets, always driven by an understanding of what staff need, shaped by your business priorities, and informed by an unbiased view of technology options.
How we can help
Research and needs analysis
We dive into the needs of employees, and the priorities of key stakeholders, to meaningfully guide intranet strategy and design decisions.
Strategy and planning
Informed by an understanding of the organisational context, we develop robust strategies and plans for modern intranets.
UX design
We’ve literally written the book on how to apply user-centred design practices to the creation of effective intranets.
Intranet uplift
We support teams through the migration to a new technology platform, maximising the improvements that are delivered in the process.
Effective intranet content
Establishing clear content guidelines, we shape the creation of great intranet content and the processes that underpins it.
SharePoint design and build
Drawing on a strategic understanding of SharePoint Online, and its role in the wider M365 platform, we design and deliver highly usable intranets.
Intranet governance
Utilising our unique Intranet Operating Model, we help organisations establish successful and sustainable governance.
Intranets and AI
Modern intranets are evolving to play an expanded role in the age of AI and we help teams chart the course ahead.
Research and needs analysis
We take the time to understand the day-to-day working practices and information needs of employees, seeking out key findings that will shape intranet strategy and design. We combine this with meaningful engagement with key stakeholders to understand business drivers and challenges.
This enables us to go beyond the basics (“search is broken”) to give informed advice that matches your specific organisational context. These insights then underpin every strategy and design decision that follows.
Strategy and planning
One of the greatest challenges for intranet owners is to see beyond reactive day-to-day demands, to consider the longer-term direction of the intranet. Step Two has worked with many teams to put in place a clear intranet vision, a concrete 3-5 year strategy and a pragmatic roadmap.
We take a highly collaborative approach to strategy development, resulting in a roadmap that is relevant to your specific needs, and endorsed and supported by your senior leaders.
UX design
Intranets must be easy to use, with clear navigation and a logical site structure. We combine best-practice user experience (UX) techniques with our deep understanding of intranet best practices, to deliver a site that works.
This includes creating wireframes and prototypes, conducting task-based user testing and addressing accessibility (W3C WCAG) guidelines. This results in an intranet that will stand the test of time, even as the site continues to evolve.
Intranet uplift
Moving the intranet to a new technology platform is a big deal, and it’s critical to avoid a ‘lift-and-shift’ if desired business benefits are to be achieved.
We work with teams to reshape and restructure the intranet to match the new platform’s capabilities, create a plan for ‘uplifting’ content and establishing robust governance from the outset. This allows teams to move quickly, confident that a good outcome will be obtained.
Effective intranet content
Intranet content now has two audiences: humans (employees) and AI. This makes it strategically important to create and manage content that’s accurate and useful over time. As part of intranet design and governance, we establish effective content strategies, tailored to intranet considerations.
We also help intranet teams engage with their community of decentralised authors, empowering them to pass on key skills and guidelines.
Sharepoint design and build
While SharePoint is just one intranet technology platform, it’s very widely used. Evolving rapidly, its unique capabilities and architecture need to be carefully considered when designing a new intranet.
Diving into the behaviour of SharePoint Online, we prototype directly into the platform and shape an effective underlying site architecture. This enables us to provide an end-to-end service, from initial research through to building a live site that maximises the use of SPO’s functionality.
Intranet governance
Drawing on 30 years of experience, Step Two has created the unique Intranet Operating Model, a holistic approach to intranet governance.
By utilising a set of carefully considered templates and other resources, we can quickly help you establish robust intranet governance. By engaging key stakeholders throughout, we also help to ensure that the governance is adopted and used.
Intranets and AI
The rapid deployment of AI agents/bots is dependent on having a robust repository of accurate, well maintained content. In this new era, intranets will provide a crucial layer of trusted content (for both humans and AI), alongside their other strategic roles.
Utilising our “knowledge domains for AI” framework, we’re helping organisations create practical approaches that make the most of intranet and AI capabilities.
How we can work with you
Consulting
Our team of senior consultants stand ready to help you deliver an end-to-end project, or to dive into key activities, creating practical deliverables that draw on our decades of experience.
Mentoring and coaching
We can help teams succeed by acting as a trusted advisor and coach, putting you in control of when to draw on our deep knowledge and expertise.
Forum membership
The Step Two Forum provides a safe space for peers to share their experiences and learn from others, building team capabilities.
Further reading
View all
What should a global intranet team be doing?
Intranets play a strategic role in times of disruptive change
Six highlights from the 2026 Intranet and Digital Workplace Awards
How to target enterprise AI agent/bot deployment
20 years of the Awards: five of our favourite winners
20 years of awards, and there’s still so much to learn!
How to govern your SharePoint universe
The digital experiences of your frontline employees may be painfully (and strategically) bad
Are you coming into the office for the right reasons?
What sets us apart
Unrivalled knowledge
For more than three decades we’ve been advancing the fields in which we work and we give you the full benefit of this experience.
Pragmatic support and advice
We are focused on helping you succeed, regardless of what step of the journey you’re on.
Trusted track record
We’ve delivered hundreds of client engagements across every industry, around Australia and internationally.
Sustained commitment
Our unwavering passion has been to foster the global community and lift the knowledge of every team through our Step Two Forum, DEX conferences and the Intranet & Digital Workplace Awards.