Shape great digital workplaces and DEX
The complexity of today’s digital workplaces are inexorably growing, as new tools are brought into the workplace.
The answer to this is to focus on shaping a great digital employee experience (DEX), putting humans at the heart of strategy and delivery. We work with teams to understand needs, articulate future visions and establish practical roadmaps.
How we can help
DEX vision
We articulate future-oriented, but realistic, DEX visions that allow projects and teams to align their activities to achieve the best outcomes.
Employee personas and journeys
We deeply understand key employee groups, and their workplace activities, as the starting point for delivering great experiences.
Frontline experience
Frontline and field employees have unique challenges and needs that must be understood. We spend time with the employees that matter most, to guide strategy, design and delivery.
Digital workplace strategy and governance
We help teams make pragmatic decisions and establish real-world governance, to guide the many projects underway in today’s digital workplaces.
Digital employee experience (DEX) vision
With so much happening in today’s digital workplaces, it’s crucial that teams and projects are aligned in their objectives. A powerful way of doing this is by creating a future oriented DEX vision, encouraging innovation while still addressing real-world considerations.
We work with senior leaders and key stakeholders to shape DEX visions that sit at the intersection of emerging technology trends and on-the-ground employee needs. These may be articulated as prototypes, day-in-the-life stories or other narrative formats.
Employee personas and journeys
Personas provide a powerful way of articulating employee needs, behaviours and challenges in a way that can be utilised by many projects and teams. Employee journeys complement these by targeting frequent (or important) activities conducted by employees, providing an end-to-end view of real-world circumstances.
We work with intranet, internal comms, digital workplace and knowledge management teams to create personas and journeys informed by comprehensive research.
Frontline experience
Frontline and field employees are the visible face of organisations, delivering key services in challenging environments. Their needs differ from those of us in offices, yet these are often overlooked or misunderstood.
We conduct holistic employee research that quickly builds up a comprehensive understanding of needs and challenges, enabling effective frontline-oriented solutions (and comms messages) to be delivered.
Digital workplace strategy and governance
Today’s digital workplaces are getting ever more complex, as new tools are introduced and ‘evergreen’ platforms constantly update. While it’s beyond the remit of any one team to control what’s happening, pragmatic decisions can be made that aligns projects and targets common objectives.
We work with digital workplace teams to create pragmatic strategies that target gaps and maximise the benefits from projects already underway. We also co-create governance guidelines that address employee, business and technology considerations.
How we can work with you
Consulting
Our team of senior consultants stand ready to help you deliver an end-to-end project, or to dive into key activities, creating practical deliverables that draw on our decades of experience.
Mentoring and coaching
We can help teams succeed by acting as a trusted advisor and coach, putting you in control of when to draw on our deep knowledge and expertise.
Forum membership
The Step Two Forum provides a safe space for peers to share their experiences and learn from others, building team capabilities.
Further reading
View all
20 years of awards, and there’s still so much to learn!
The digital experiences of your frontline employees may be painfully (and strategically) bad
How to create a high-impact digital employee experience (DEX) strategy
A strong digital employee experience (DEX) helps organisations survive the worst that the world can throw at it
Who is responsible for the hybrid workplace?
Making the most of digital opportunities within employee experience (EX)
What is the digital employee experience (DEX) of your frontline employees?
Getting strategic: the DEX Enterprise Framework
Create a multi-channel intranet to reach all employees
What sets us apart
Unrivalled knowledge
For more than three decades we’ve been advancing the fields in which we work and we give you the full benefit of this experience.
Pragmatic support and advice
We are focused on helping you succeed, regardless of what step of the journey you’re on.
Trusted track record
We’ve delivered hundreds of client engagements across every industry, around Australia and internationally.
Sustained commitment
Our unwavering passion has been to foster the global community and lift the knowledge of every team through our Step Two Forum, DEX conferences and the Intranet & Digital Workplace Awards.