AI approaches for pragmatic intranet teams

Topic

While AI isn’t on track to replace intranets or other key business platforms, there’s no question that it’s a big thing in our digital workplaces. Amara’s Law says that we tend to “overestimate technology change in the short term, but underestimate it in the long term”. With this in mind, James will provide pragmatic guidance on AI for intranet and digital workplace teams.

Topics covered:

• using Step Two’s AI Framework for the Digital Workplace to put meaning around “AI” s a term
• examining where AI will sit alongside current platforms and practices
• looking at how intranet and comms teams can utilise AI
• exploring what governance and management practices will be required

Profile

James Robertson is the founder and managing director of Step Two. He’s been in the intranet space for over twenty years, and is the author of the books Essential intranets and Designing intranets. Drawing on his work with a wide variety of clients, James has been pivotal in the definition of intranet best practices that are used by teams around the world. In recent years, he’s been the driving force behind the digital employee experience (DEX) movement.