Topic

In their personal lives, employees increasingly expect AI to tailor experiences just for them—personalized feeds, custom interfaces, on-demand content. But at work? They still get one-size-fits-all intranets and generic workflows designed for “the average employee.”

This talk explores how consumer AI is dissolving the idea of shared user experiences—and what that means for workplace technology. When every interface can be unique, every workflow generated on-demand, and every employee gets entirely different digital tools, what happens to traditional workplace design?

Tori will cover:

• the ethical and strategic implications of hyper-personalized employee experiences
• how to reframe your role when AI can generate interfaces faster than you can design them
• practical approaches for managing intranets, planning digital transformations, and adapting to AI-driven change

Whether you’re managing intranets, planning digital transformations, or wondering what comes next, this talk will help you navigate the coming shifts that AI and changing employee expectations bring.

Profile

Tori Sanderson GAICD is Managing Director & CEO of Avian, a boutique consultancy specialising in bringing HCD thinking to products, environments and teams. Tori is a sought‑after product and leadership strategist, with 20 + years’ experience spanning government, tech, retail, healthcare and NFP sectors. She’s steered award‑winning digital programmes and guided major brands and organisations through complex transformation and capability‑building. A regular speaker at Web Directions and Women in ICT events, Tori delivers clear, practical insights on digital strategy, service design, and building high‑performing teams.