Succeeding as an internal communications team in the current digital environment

Topic

In today’s fast-paced, multichannel environment, internal communicators must evolve to cut through the noise and deliver real impact. Rachel will explore what success looks like against the backdrop of digital overload, dispersed workforces, and changing employee expectations, especially if you’re a team of one.

You’ll learn how to:

• make your channels work harder for you
• create consistency, clarity, certainty, and connection through your internal communication
• influence upwards and demonstrate the impact of your efforts.

With practical frameworks and actionable takeaways, Rachel’s talk will help you shift from busy to strategic—and ensure your communication informs, involves, and inspires in the moments that matter.

Profile

Rachel Miller is an internationally recognised authority on Internal Communication (IC) and is based in London, UK. A former journalist, with more than 20 years’ IC experience she advises many of the world’s best-known companies through her consulting business, All Things IC. She is a Fellow of the Institute of Internal Communication, Chartered Institute of Public Relations (CIPR) and Centre for Strategic Communication Excellence. She was awarded CIPR’s President’s Medal in 2020 for distinguished service to PR.

Rachel is a keynote speaker, Candid Comms podcast host and industry thought leader in the University of Florida’s IC Research Hub. Her first book, Internal Communication Strategy was published by Kogan Page in 2024. Rachel’s next book, Successful Change Communication, will be published by Kogan Page in 2026.

Rachel Miller Chart.PR, FCIPR, FCSCE, FIIC, PG (Dip)

Visit the All Things IC website or connect with Rachel on LinkedIn.