From chaos to clarity: the Ikon intranet transformation journey

Topic

Ikon is the intranet for the Department of Education, Western Australia, designed to support more than 70,000 staff spread across one of the world’s most remote jurisdictions.

But it’s relatively new – the result of a major intranet transformation project that replaced 68 legacy sites, plus a few systems, which made finding information difficult, and understanding it even harder.

Today, Ikon simplifies complexity, and puts users first, enabling staff to focus on what matters most: educating WA students.

Brad was the product owner and content lead for the transformation project. In this session he will cover:

• the challenges posed by the legacy systems and how they were tackled
• the critical role of endorsed governance and content principles
• the impact of Ikon across schools and central services, and key lessons learned

Profile

Brad has always been a storyteller.

Like many in government communications, he began as a journalist, covering two of the most tedious topics imaginable: sport and travel. He still occasionally enjoys writing about both.

These days, his storytelling is focused on making sure content on the Department of Education’s intranet and websites is easy to find and even easier to understand.

As technical lead, Brad works with stakeholders to shape requirements for new and improved functionality. As content lead, he manages a team dedicated to delivering consistent, plain-English content across multiple digital platforms.