The 'business' of digital governance: powered by people, process, and partnership

Topic

With the ever rapidly-evolving digital landscape, strong business governance continues to be more important than ever. This session will explore a journey of strategy, accountability, and structure through a holistic model approach designed to elevate user experience that effectively manages rules, regulations, and risks.

Michael will share his insights and experiences including:

• defining digital business governance components and the importance of their connection points
• breaking down the sectors of governance, including distinct roles and responsibilities of each
• outlining key objectives, partners, processes, and tools for success
• providing foundational considerations and best practices for building and evolving a model

Profile

After a distinguished 36-year career, Michael Silverman retired from Wells Fargo Bank in 2023. He dedicated the last 11 years of his career to lead DEX governance strategy and oversight, as well as DEX business delivery functions (ie. product owners, user testing, business release management, and analytics). During this time, Michael designed and implemented the first-of-its-kind holistic business governance strategy, model, and approach for Wells Fargo’s enterprise employee portal. This governance model was benchmarked with best-in-class distinction receiving highest total scores amongst peer organizations by the Digital Workplace Group (DWG). His long-spanning career at the bank additionally focused on areas of product management, policies and procedures, risk management, compliance, and audit.