By James Robertson

Wicked problems have no single answer or solution, but plenty of potential actions

By James Robertson

Digital access remains a challenge for many hospital staff, such as nurses.

By James Robertson

DEX gives CIOs and IT teams invaluable tools for understanding and managing complexity

By James Robertson

Hospitals are complex environments, and there are three distinct worlds that make up their digital workplaces.

By James Robertson

Digital employee experience is one of three elements that makes up the wider employee experience.

By James Robertson

Internal communication teams should be part of the coalition who are driving change towards a better future for staff

By James Robertson

Governance is the result of consensus building, not a weapon that can be wielded in a war.

By James Robertson

Digital employee experience empowers organisations to better support the practical and emotional needs of their staff.

By James Robertson

Frontline staff rely on great content which must be complete and accurate

By James Robertson

Communities of practice are by far the most successful knowledge management (KM) approach.