Keep an eye out for hints that suggest that a pragmatic, tactical approach to Office 365 is best
Strategic and tactical approaches to Office 365 adoption can deliver concrete results and benefits
‘People waves’ provide a real-world framework for achieving Microsoft 365 success
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
Digital workplace and DEX governance must sit at a round table.
A business-first approach to Office 365 ensures that new features deliver the greatest business benefits.
Improving the digital employee experience for new starters will deliver immediate benefits.
Digital employee experience (DEX) looks holistically at the digital tools, environments and processes that are provided to staff (see What is DEX?). It is a key part of the overall employee experience,…