Conference agenda

10:30 AM – 1:00 PM

Exclusive Forum-member event

For Step Two Forum members only. An exclusive behind-the-scenes discussion with our international keynote speakers, followed by lunch and networking.

1:30 PM – 4.30 PM

Workshop

Ann-Marie Blake: Workshop A – True (UK)

Join this interactive workshop to learn how to design, deliver and measure internal comms that cuts through.

Workshop

Natalie Ryan: Workshop B – Step Two

Take a pragmatic, structured approach to the deployment of AI “agents” and “bots”, utilising Step Two’s unique frameworks.

8:45 AM – 9:00 AM

Conference kick-off & welcome

9:00 AM – 9:45 AM

Listen first, build second: How to use human centred design to create better employee experiences

Lindsay Spencer – RGP (USA)

See the persona-driven approach has been taken to deliver an Award-winning digital employee experience within this global firm.

9:45 AM – 10:30 AM

A people-centred approach to AI implementation

Ann-Marie Blake – True (UK)

Drawing on research and behavioural science, this session explores the human factors needed for AI initiatives.

10:30 AM – 11:00 AM

Morning tea

11:00 AM – 11:40 AM

Session details coming soon!

Susan Hanley – Susan Hanley LLC (USA)

With over 40 years of experience in the industry, Susan is a recognised expert in the field of intranets, knowledge management, collaboration, and information architecture, specifically on the M365 platform.

11:40 AM – 12:15 PM

Deploying digital assistants to simplify high-friction workflows

Wee Sen Goh – Singapore Management University (Singapore)

See how AI is being used to reduce the “friction” of everyday tasks within a University.

12:15 PM – 12:45 PM

Untangling the Wire: rebuilding an intranet around how people actually work

Laura Chodowski – CitiPower, Powercor, United Energy

Hear how an established intranet was rebuilt, meeting the needs of operational as well as office-based workers.

12:45 PM – 1:45 PM

Lunch

1:45 PM – 2:15 PM

Making sense of a growing knowledge ecosystem

Farrah Abdullah – Aurecon

This session shares a programme of work that brought together key knowledge resources from a fragmented environment.

2:15 PM – 2:45 PM

Combining ‘which tool when’ and ‘how do I?’ with ‘help – I broke it’

Bec Gallen – Australian Tax Office

Get a look at the ATO’s innovative approach to user support for digital workplace collaboration tools.

2:45 PM – 3:15 PM

Connecting Global Teams: what works (and what doesn’t) when you design for everyone

Mairian Gildea – CSL Ltd

Real-world lessons from a global organisation who simplified the user experience for their ‘unwired’ employees.

3:15 PM – 3:45 PM

Afternoon tea

3:45 PM – 4:15 PM

The one secret of storytelling: how to make people care

Kym Logan – NAB

Kym shares the single secret behind storytelling at work — and why most corporate stories fall flat.

4:15 PM – 4:55 PM

Meeting employee needs (in the age of AI)

James Robertson – Step Two

James will share stories and practical approaches that will reignite our shared passion for delivering great outcomes for people.

4:55 PM – 5:00 PM

Conference close

6:30 PM – 9:30 PM

Step Two’s 30 Year Anniversary Party!

Join us to celebrate 30 years of Step Two.

Olio Restaurant, Level 2/2-10 Kensington Street, Chippendale

Conference venue

The main conference will be held at Aerial Function Centre, and the pre-conference events will be held at UTS Classrooms. They both share the same location at Level 7 of Building 10 of the University of Technology Sydney (UTS).

Further details and accomodation options