Listen first, build second: How to use human centred design to create better employee experiences

RGP have a dispersed global workforce spread across 37 countries with the majority of their 2,600+ employees based on-site with clients. RGP Connect was born from the decision to entirely reimagine their digital workplace. The goal was to create an employee-centred platform to reflect the day-to-day reality of how employees actually work.

The new persona-driven experience extends across communications, resources, search results, and transactional experiences like benefits and support requests. The platform also addresses one of RGP’s most pressing workforce challenges: keeping a dispersed, predominantly client-facing, project-based workforce connected to the broader organization.

You will learn:

• how employee experience impacts engagement, productivity, and adoption
• practical UX and human-centred design methods for intranet initiatives
• strategies for increasing intranet value and adoption by designing for employee needs

Lindsay Spencer is Director of Strategy at RGP, a professional services company, where she leads the vision and execution for digital experiences that connect employees, customers, and the business. With a background in employee experience strategy, UX design, and digital transformation, Lindsay focuses on creating solutions that make work simpler, smarter, and more human. She played a key role in shaping RGP Connect, the company’s Akumina-powered employee experience platform that unifies data, communications, and resources into a seamless, self-service experience.

Lindsay brings a thoughtful, people-first approach to technology—ensuring every solution empowers employees while driving measurable business impact.