AI doesn’t create knowledge – it reasons over the content, structure, metadata, and permissions already living in your intranet. That makes your intranet AI’s brain, and any clutter, inconsistency, or outdated content will be amplified faster than ever. In this session, we’ll reframe AI readiness as an intranet and communications responsibility, not just an IT or licensing exercise. You’ll learn how practical intranet decisions – page design, information architecture, metadata, content ownership, and publishing patterns – directly influence the quality and trustworthiness of AI’s answers and the everyday employee experience.
In this session, we’ll explore:
You’ll leave with a framework for strengthening your intranet for both AI and people.
Susan Hanley is a season technology professional and the president of Susan Hanley LLC, a consulting firm specialising in intranets and collaboration solutions. With over 40 years of experience in the industry, Susan is a recognised expert in the field of intranets, knowledge management, collaboration, and information architecture and has helped organisations of all sizes to optimised their use of the Microsoft 365 platform.
Susan’s expertise has earned her the coveted Microsoft Most Valuable Professional (MVP) award for Microsoft 365, which recognises her exceptional contributions to the Microsoft community. She is a frequent speaker at conferences and events, where she shares her insights and best practices on how organisations can build and manage intranets and knowledge management solutions.
Follow Susan on Bluesky at @susanhanley.bsky.social
