Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.
Global intranet teams can (and must) play a mix of roles within large and complex organisations.
When intranet projects are given just 3-6 months to deliver, they need to be focused, nimble and effective.
Too many intranets are ‘passion free zones’ that fail to engage with staff.
When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.
All intranets must find a balance between global (common) and local (specific) information.
Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.
By Steve Byrne
Call centre staff have important information needs that greatly influence the quality of customer service provided.
In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.
By Steve Byrne
Intranets can do much to support employee engagement initiatives and objectives.