There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.
Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.
Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users you haven’t personally met.
Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.
Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.
Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.
It is widely recognised that an intranet must be trusted, if it is to be regularly used by staff across an organisation.
By Iain Barker
Creating strong information scents allows users to confidently find desired content on websites and intranets.
All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.
Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to be put in place.