The most successful intranets are those that directly reflect the unique nature of the organisations they serve.
The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.
An intranet concept is a single sheet of paper which outlines where the intranet is at, where it is going, and what it will deliver in the short-term.
This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.
While news on the intranet home page is widespread, the question needs to be asked: how effective is it?
The intranet needs to have a strong brand, a sense of identity that, at a basic level, distinguishes it from the public website and other information sources within the organisation.
This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.
Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.
Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.
The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.