If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.
In most cases, the intranet team should own search, and the responsibility should not be left within IT.
Intranet teams need to carefully manage their time, to ensure that progress is always being made.
Too many approaches to improving intranet content are destined for heroic failure.
There are two key reasons for a staff member to come to the intranet: to find a specific piece of information, or to complete a specific task.
This methodology provides intranet teams with a new and powerful approach to planning intranet improvements.
All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.
Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.
Intranet teams should be guided by two words when planning intranet activities: tangible and visible.
Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.