A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.

The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.

DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX

You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).

More ambitious approaches to digital workplace governance will require a more democratic approach to governance.

Digital employee experience generates passion, among senior leaders and project teams.

DEX must ‘move the needle’ within organisations by having a real impact on how staff work.

Staff need joined-up thinking when it comes to the tools and platforms they use for work.

Success in driving digital employee experience initiatives requires creating and communicating a compelling future vision.

DEX ensures that people are at the centre of strategies and projects within organisations.