By James Robertson

Employee experience consists of digital, physical and cultural elements.

By James Robertson

Chief Human Resource Officers (CHROs) can do much to shape employee experience.

By James Robertson

The Universal model for SharePoint provides much needed shape that guides strategy, structure and governance.

By James Robertson

Years on from the pandemic, firms are still working out their approach to hybrid working.

By James Robertson

Chances are, your frontline DEX needs big improvements

By James Robertson

Decentralised authors need guidance, help and clear expectations

By James Robertson

User journeys provide a powerful way of simplifying complex tasks and topics

By James Robertson

Real-world screenshots of intranets that deliver effective, usable content.

By James Robertson

What gap needs to be closed between current and required digital skills?

By James Robertson

Build skills and behaviours rather than focusing on products and features