1. Hi James,

    This provides a great base for understanding a clients needs better and pointing their thinking process in the right direction.

    Out of curiosity, why is there no reference to establishing the device breakdown of the market the solution is aimed at. There is a reference to what devices to support, but non to what devices are being used in the intended market.

    Look forward to hearing from you.

    • James Robertson

      @Arno, good question regarding the device breakdown in the market!

      The challenges in an enterprise environment (for staff) are similar and different than for a public-facing (customer) environment.

      Yes, there will be a mix of devices, which can cause challenges. Many staff will have corporately-provided phones, but some will not. So the question becomes: which of the devices that staff are using will we support? Security and access questions will then often limit the list of devices supported.

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Published October 26, 2010

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter)