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EY: Reimagining a complex global knowledge platform
EY has completely reimagined its global knowledge sharing platform Discover, which helps employees access assets to support client delivery. Based on a huge amount of user research, Discover is built on a number of Adobe products integrated with the Elasticsearch search engine. This ambitious and highly innovative project features a powerful new search experience which is both hyper-personalised and AI-powered, continuously improving based on user actions.
An integration with PowerPoint allows users to find slides across thousands of presentations to add directly into their own, all from within the PowerPoint application itself. Other features include a new way to track knowledge submitted to Discover, a credentials search, auto-tagging of content and more. Extensive user feedback and testing has shaped the project which has already seen a significant uptick in adoption and user satisfaction.
Why this won a Gold award
- The execution of this project is outstanding throughout, delivered with a strong implementation methodology across multiple workstreams.
- The commitment to user research, testing and feedback at all states of the project is exceptional.
- The ambition, scale and levels of innovation are highly impressive, resulting in a world-class platform.
- We love the integration with PowerPoint enabling employees to search for slides to insert directly into their own presentation.
- The ability to export credentials is very useful for winning new work.
- We applaud the use of machine learning and mix of profile and user behaviour signals to drive personalisation that improves over time.
- There’s some robust behind-the-scenes work carried out to implement and fine tune search.
- There is a strong evidence of improvements in adoption, findability and user satisfaction.
Full case study
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