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DTEK: Delivering a successful intranet project during wartime
DTEK, a Ukrainian energy company, has introduced a new intranet based on SharePoint Online to its predominantly frontline workforce, reflecting a major rebrand. The intranet aims to use mainly out-of-the-box features but involves some customisation.
The intranet has been delivered during the war in Ukraine, a backdrop causing major disruption, energy shortages and an ongoing crisis. DTEK’s staff also help to restore energy after attacks. The intranet team has shown exceptional resilience in completing the project, while the intranet plays a valuable role in delivering crisis communications to support employee morale.
Other project highlights include supporting Ukrainian and English language versions, balancing global and local experiences across a complex group, a metadata framework, and a custom mobile app focused on frontline needs.
Why this won a Silver award
- The resilience and persistence of the intranet project team in incredibly difficult circumstances is a true inspiration to intranet professionals.
- We admire the way the team take a pragmatic approach to the entire project to make sure it is delivered, including in the face of a late rebrand.
- There is some strong work shown in supporting the dual-language intranet, with an unusual dual-site approach.
- We like the work that has been carried out to establish global metadata.
- There is some strong work to help balance local and global needs, while the intranet remains focused on employee needs.
- We applaud the role of the intranet in supporting employees, both through campaigns that celebrate the critical role of the company, and also providing reference information for those involved in or returning from the war.
- There is a valuable mobile app, with integrations to support frontline staff, that complements the intranet.
Full case study
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