The challenge of implementing an intranet in a large and complex organisation is familiar to most of us. Having never implemented an intranet, Tricia was handed the intranet project and a team that was in a state of fatigue.

In a short time, this team turned a three-year journey of intranet possibility into a reality.

This session will show you:

• Tricia’s secret squirrel methods of influencing across the organisation
• strategies for overcoming the challenges of executive sponsorship and ensuring that a ‘face’ is put to the project
• how to motivate and keep a team whose members are heading for the door
• some clever ways to get to know your customers and hook them in
• the importance of engaging with your customers so that the small project team can still deliver a result.