Matthew Bickham

Step Two

From the humble intranet to the cutting-edge enterprise front door; lessons learnt from a decade of intranet evolution

Presentation from DEX 2019


The most successful intranets and digital workplaces are those that constantly improve and deliver ongoing value to the organisation – understanding a team’s journey is one of ongoing steps, both big and small. Matthew will take you through a series of interesting, and sometimes inspiring, intranets and digital workplaces to show how they’ve evolved over a 10 year period. In the process you’ll see the lifecycle of intranets, what changes, what stays the same and how you can apply these lessons to your own organisation.

The session will cover:

  • case studies of intranets and digital workplaces and how they’ve evolved
  • changes that can be planned for, and those that can’t
  • how to apply these historical lessons to your own organisation


Matthew has more than 20 years of experience delivering digital, communication and organisational change solution for private and public sector clients. With a Bachelor in Computer Science and Information Systems, Matthew has worked as a consultant and internal speciality to higher-education, arts, telecommunication and government organisation. Projects he has been involved in have won multiple international accolades including Canne Lions, Interactive Emmys and AIMIA awards.

Over the last 8 years, Matthew has worked in the higher education sector holding senior leadership roles in marketing, program management and digital transformation and strategy. At the University of Technology Sydney he led the multi-million dollar re-development of their digital platforms including the introduction of the organisations first intranet and consolidation of hundreds of disparate content silos and websites into a single user-centred solution.

Matthew is passionate about the ability for high performance teams to deliver and drive significant step-change within organisations through clear governance, leading user experience and fit for purpose technology.

Photographs from DEX 2019

Produced by Step Two, DEX 2024 will give you access to practitioners from Australia and around the globe who’ve had a positive impact on their organisation’s digital employee experience. Learn from your colleagues. Grow your network. Be inspired.

Our 2024 speakers: