Helping the intranet team win arguments
To help build team confidence, intranet teams should understand staff needs and the motivations of content owners.
After the CMS implementation project
While it is vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing the use of content management throughout the organisation.
Collaboration tools are anti knowledge sharing?
Collaboration tools are vital, but left unmanaged, their spread can be anti knowledge sharing.
The enemy of intranets is apathy
The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.
Avoid long-term strategies
All too often, 18-24 month information management strategies fail to deliver benefits, but there is an alternative.
Don't try to boil the content ocean
Too many approaches to improving intranet content are destined for heroic failure.
Does your intranet support core business?
Many intranets are dedicated to allowing staff to complete administrative tasks easily, instead of assisting staff to do their core business.
Drawing clear lines between information systems
In many organisations, the intranet competes with e-mail, file shares, document management and records management. What is needed is a clear policy about what these systems are for.
The real cost of email in organisations
There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and accuracy.
Usability and IA are core skills for intranet teams
Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.
Definition of information management terms
This briefing provides an at-a-glance definition of terms for a range of information systems, including CMS, DMS and RMS.
Start by 'gardening' collaboration
In the short-term, a 'gardening' approach to collaboration must be taken, encouraging good uses and cleaning up dead sites.
Make intranets the first source of news
Intranets must be more than just a dumping ground for 'second-hand documents' if they are to be successful. Instead, a radically different policy needs to be put in place.
Intranets: losing the language of enforcement
All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.
The value of intranet feedback
A simple intranet feedback mechanism is an effective way of keeping an intranet up-to-date, and assisting with change management and cultural change processes.
CMS vendors are evaluating us
We are looking for the product that is the best fit to the organisation's needs. What is rarely recognised, however, is that while we are evaluating vendors, CMS vendors are also evaluating us.
Create a strong intranet brand
The intranet needs to have a strong brand, a sense of identity that, at a basic level, distinguishes it from the public website and other information sources within the organisation.
Looking towards the future of CM
A look forward to the future direction of the CMS marketplace, in January 2003.
Paradox of delivering to isolated staff
Staff in geographically isolated locations are most reliant on information sources such as intranets, and yet in practical terms they are the hardest to reach.
Login to the intranet
A very simple improvement to the intranet is to ensure that all staff login to the site in order to use it. This allows a number of immediate benefits to be offered, as well as providing a foundation for future enhancements.
Monthly intranet tasks
This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.
Staff interviews as simple knowledge mapping
Stakeholder interviews are a very effective way of gaining an understanding of an organisation, and can be considered a form of 'knowledge mapping'.
The importance of staff induction
Staff induction is vital in getting staff up to speed, and ensuring they are productive. Yet most organisations have inadequate or ad-hoc processes in place.
Is workflow the wrong metaphor?
The unspoken truth is that workflow often doesn't work well in practice, leading to the question: is workflow the wrong metaphor?
Managing key information
There are several key categories of documents that should be targeted as part of information management projects, while other documents can be ignored.
Meeting your intranet users
Users are not all the same, and do not have the same needs. A key principle is therefore: you can't usefully deliver information to users you haven't personally met.
Recordkeeping responsibilities on a single sheet of paper
Provide every staff member with a tailored and personalised single sheet of paper that covers what they need to file, and how.
Intranet managers must be managers
The intranet manager should be free to focus solely on managing the site, and not writing HTML or publishing content.
Who should own the intranet?
One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.
Providing intranet access to records
This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records management system.
Choosing your information delivery channels
All delivery channels (not just the intranet) must be considered when planning an overall information management and communications strategy.
'Knowledge sharing' should be avoided
While 'knowledge sharing' is a common goal for KM projects, it is often neither meaningful or effective.
Why every small website needs a CMS
A non-technical introduction to how a CMS can benefit any website, however small.