Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

This briefing takes a different look at the role of intranet policies, and outlines five policies that all intranet teams should develop.

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.