Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to be put in place.

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is even greater.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.