Every month, without fail, employees submit resignation letters ending their career with the organisation. Exiting with them is a wealth of knowledge accumulated over the years. Knowledge that will not only benefit their colleagues but most importantly, their successor. Companies spend thousands of dollars training employees, but without any proper system to capture new knowledge gained, these companies continue to lose proprietary knowledge reducing efficiency and productivity.Shaharudin will share his experience in these environments, exploring how organisations adopt practices to stem the loss of knowledge and the role of the intranet in these changes. The session will cover:

• methods for minimising knowledge loss
• how intranet design helps to minimise this loss
• changing mindsets and culture to better leverage the Intranet