Diane Bradley

NSW Department of Planning, Industry and Environment

How to get stakeholder support with visual artefacts


The former NSW Department of Planning and Environment (now part of the Department of Planning, Industry and Environment) brought together specialists in urban and regional planning, local government, natural resources, environment, parks and heritage. Corporate services information was scattered across numerous agency intranets providing inconsistent and outdated information, maintained by different teams. The internal communication and business information teams were tasked with creating a single online space for the latest corporate services information that was accessible to all staff across the cluster. With significant time pressures and technology challenges, the team not only succeeded but excelled in their delivery.

In this session you will find out:

  • how we adapted our communication style to gain stakeholder support
  • what visual aids worked for staff and stakeholders
  • what we delivered


Diane Bradley is the Director of Internal Communications for NSW Diane Bradley is the Director of Internal Communications for NSW Department of Planning Industry and Environment. As a senior strategic communications and engagement specialist, Diane takes any opportunity to incorporate digital communication channels in strategic communication responses that can benefit both organisations and the community in a positive way. She has worked with a wide range of organisations including state, federal and local governments, non-government organisations, financial services, higher education and design and production agencies on both external and internal communications and engagement.

A snippet of what you will see in this presentation:

Photographs from DEX 2019





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