Frontline staff rely on great content which must be complete and accurate

Successful knowledge management practices range from social tools, to formalised data and reporting.

Communities of practice are by far the most successful knowledge management (KM) approach.

Community managers, whether formal or informal, are crucial for successful collaboration.

There are many ways of engaging staff to support company-wide change management

Real success with collaboration and social tools requires robust change management.

Expectations created by consumer experiences are shaping the workplace.

Frontline and core business systems should be part of a great employee experience

Intranets support IT support services, via self-service capabilities and beyond

See James Robertson share insights from the leading edge of digital workplaces